They lie about the interest fees, turned out I was paying almost 30% APR, my credit line was $5500 paid $5000 to reduce the ridiculous fees I was paying (which was very hard to do, had to borrow the money)once I did that they immediately reduced my credit to $1300, this after the last three horrible years they've been robbing me, WORSE company I ever dealt with, never again.

Absolutely the worst customer service I've had in 35 years of credit card ownership. Every single human I've FINALLY been able to get through to has screwed up - from lying about the interest rate on purchases to messing up balance transfers from the wrong credit card (!!) to randomly disconnecting - repeatedly. Usually you get stuck in a merry go round with the robot answering service. No mistakes are ever fixed; they just shrug and say they can't do anything about it.

Absolute garbage! Philippine worthless script reading, hardly literate phone help. Rely's on old-school check payments and a fight to pay them every month otherwise. Three years in a row so far. The phone-help (really no help) has stated the company would correct the issues (for three years running). NOTHING three years later. They are a freaking joke and the time you waste dealing with their out-sourced incompetency will likely exceed what you owe them. GARBAGE. Oh ... and points? Three years later, you might get half-off on a few in-flight drinks.

4 years ago I cancelled my membership with Barclay's and they continued to bill me the annual fee until finally they closed my account 5 months later. I had no activity for the 5 months but I am still receiving negative comments on my credit report for late payments. Unable to talk to a credible person as you can only communicate via US mail. What a joke

Horrible Customer Service. Incompetent. Horrible system for disputes, account issues, etc. You have to wait 15 days to dispute a charge and no disputes can be made over the phone. Fax and Mail only! Dumb!

Although the perks of free miles is good, and I've gotten a few trips on it, ultimately beware of any purchases using it directly as they offer zero buyer coverage. They claim fraud is ONLY if a card is stolen, not in your possession. I was scammed by an online merchant and Barclays refused to offer coverage, and refused to work with Paypal who in effect said they'd refund me (ie. Barclays then me) if Barclays simply resubmitted a claim properly, which they did not. They wasted my time requesting faxes and submitting documentation and writing PO boxes and never bothered to inform me they made the decision to reject the claims within 24 hours of receiving it. I only found out later when I called them back to confirm. At one point the customer service rep claimed that fraudulent transactions are the jurisdiciton of government regulation and the FBI, and not their responsibility. It's just a lame credit card with high interest but as I said, it does offer decent JetBlue perks which is my airline of choice. Just do not use the card for purchases other than rock solid merchants because you have zero protection. Mastercard itself does offer more actual buyer protections but it's limited.

Although I already had another Barclays card and a FICO score over 800, they took over a week to approve me for this one. Then it took about another week for it to arrive, so I got it exactly two weeks after applying, which is definitely longer than I recall for other cards. Today, I got an email from them saying that they couldn't link the credit card to my TrueBlue account, even though I provided the account number on the application. So I had to call JetBlue directly to fix this, however they connected me with someone who apparently doesn't actually work at JetBlue and sounded like he was at home. He had to speak with someone at JetBlue while he put me on hold, and then put in an "escalation" to have the accounts linked. I was told that could take anywhere between 14-30 days. Keep in mind, the only reward of this card is TrueBlue points, and yet there is a convoluted process involving a phone call of over 45 minutes (with hold time) leading to an "escalation" in order to set up that basic purpose of this account, hopefully within a month and a half of the application. So clearly there is little to no coordination between Barclays and JetBlue in managing this program.

Had the JetBlue Business Card since 4/2016. Amazing perks that is all listed on the website and leverage the Mosaic status. The cons are the customer services and how the entire backend process does not compare to other cards that I have. When making payments over $4,000 it usually takes up to 10 business days to see the available balance reflected even though they clearly debited the bank account in 2-3 business days. Paying under $4,000 will update the available balance within 3 busines days. When adding a bank account for payment, be aware that as of 6/15/2019, they only allow for 16-digits account numbers. If your bank account number is longer, like mine is, you cannot use it. The customer service cannot add the extra digit for you. No Apple Pay integration. Declined on increase request with excellent credit for a $5k increase. I had to call them and ask to speak to a manager in the credit department and get them to overwrite the decline since the low credit line continuously reached peak. I have no issues with Amex, Fidelity and Citi for increases. If you're looking for the latest transactions, it will not immediately show until 5 business days or so. Then there's the customer service reps that are of no guidance, nor help. Last time I had an issue, I was transferred from JetBlue rep to Mastercard rep, to another Mastercard rep, only to be brought back to a JetBlue rep. The question was for JetBlue to answer, not Mastercard itself. You don't have the same negative customer service feel when speaking to an Amex or Citi customer service. If it wasn't for the JetBlue perks (we travel JetBlue often even prior to the Barcley's card), then this would be a showstopper.

No foreign transaction fees and awesome points/ dollar spent - especially 6x on JetBlue Flights. So, if you travel for work and expense your flights, it's great. I will agree with other reviews that the customer service is kind of a joke. They aren't helpful and transfer the responsibility to some other person/ department and you wait on hold for hours... If they coul just care about the customer better, this card would be 5 stars hands down.

I've owed this card for years, the points never expire, Ny point paid for three trips last years to DR twice and Columbia. Its my most used card by far