Hyundai Motor Finance Reviews

1.3 out of 5 stars
51 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1.5 5

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Most Helpful Positive Review

Mar 02, 2017
No complaints
Anonymous Borrower

Lol at all of the 1 star reviews--yes, if you miss a payment, it wil affect your credit score.  This is how credit works.  Set it up on auto-pay and you won't have any issues!  We got a fixed 0.99 apr loan for 60 months, which is almost interest free and inflation increases higher than the interest on this loan so it was a great deal.  The application process happened at the dealer, and we took the loan because it was a lower interest by 2 percentage points than the offer we walked in with from a credit union for the same amount.  

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Most Helpful Negative Review

Mar 21, 2017
Crushing
Anonymous Borrower

My 4th or maybe 5th Hyundai without an issue.  Dealer encouraged me to end my lease early and trade.  WHAT A NIGHTMARE!  Cost me thousands.  Was not informed by Hyundai Finance that I was responsible for old lease until car went to auction!!!  This required me to pay lease on both cars for over a month.  Think over that proposal.  If HMF decided to wait 5-6 months to send car to auction, they would make a fortune.  Traded down from fully loaded Sonata to Elantra for an overall savings of $35/month.  My fault, I know.  I went alone as my husband had died and he always handled things with me.  I now have three years to regret my old-lady foolishness.  Loved my Hyundai's but will never, ever deal with them again.

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These reviews were written by current and former borrowers in the last year.

Sep 14, 2017
They will ruin your credit for NO REASON
CLagace Borrower

I had made the last payment on my auto loan on 7/10/2017 in the amount of $312, which generated a refund of $1.33 as well as the issuance of my Title and pay off notice (which were printed on 7/20/2017 and enclosed).  There was another payment made on 8/10/2017 in the amount of $20, which was also refunded to me due to overpayment.  On 9/3/2017, Hyundai advised all credit reporting agencies that though my account was fully paid, and title issued, I was placed in delinquent status with $0 due.  After over 20 calls to Hyundai, no one can tell me why I was listed as delinquent as my balance was paid off, title issued and they advised I was NEVER late on a payment.  This has caused my credit score to drop over 60 points. I am in the process of trying to purchase a home and this has ruined my chances.

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Sep 11, 2017
Fraud
Anonymous Borrower

When we went into our lease the dealer, Ray Skillman Westide Auto Mall, in Indianapolis told us that if we traded the lease in and leased again wear/tear and mileage would not matter. Well guess what? We got a bill for over $2000. They nor the dealer would waive anything. The dealer flat out lied to my face several times. 

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Sep 07, 2017
Stay far away from Hyundai!
Staryo Borrower

I leased an Elantra and never missed a payment. Three years later my lease was up and I was considering buying my leased car. When they told me the residual value of the leased car vs. the actual value I just about choked; the residual value was $13k+ and the car was only worth about $7k. After only 3 years and low miles? So of course they tried to talk me into a new Hyundai. I test drove a couple and wasn't in love. Told the sales person that I would consider them but wanted to check out other options. It was supposed to be only $400 to resolve the lease. A month later I got a bill for $1200 for "damages." I had paid extra for "wear and tear" coverage and had assumed this would cover the damages but apparently I had to file a claim to get them covered. Nobody explained any of this to me. It was extremely difficult to file the claim and all the while Hyundai kept sending me the bill for $1200+. I told them I would pay the balance once they received the settlement check from the claim company. They wanted me to pay the full amount and then wait for them to issue me a refund check once they received the claim check! I'm sure glad I didn't do that! I'd probably never have seen that money again! I confirmed with the claiim company that they sent the check and waited for a revised bill from Hyundai so I could pay it. I never got one. I logged into my account and saw the correct amount reflected and tried to pay it online...no go. The online system wouldn't work for me. So I called and waited for someone to answer for 15+ minutes so I could pay it over the phone. They finally answered and said it would be an extra $7 to pay it over the phone!? 2 days later I got a call from a collection agency that Hyundai had sent my account to them! I literally just tried to pay this bill and they referred me to collections with zero notice! I will pay it because I know I owe it and want it off my record but I am so ****ed off right now! And all the while, Hyundai continues to try to get me to buy a new car from them even though I have told them repeatedly that I already bought a new car and to remove me from their mailing lists. Stay far, far away from Hyundai!

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Sep 07, 2017
Stay far away from Hyundai
Staryo Borrower

I leased an Elantra and never missed a payment. Three years later my lease was up and I was considering buying my leased car. When they told me the residual value of the leased car vs. the actual value I just about choked; the residual value was $13k+ and the car was only worth about $7k. After only 3 years and low miles? So of course they tried to talk me into a new Hyundai. I test drove a couple and wasn't in love. Told the sales person that I would consider them but wanted to check out other options. It was supposed to be only $400 to resolve the lease. A month later I got a bill for $1200 for "damages." I had paid extra for "wear and tear" coverage and had assumed this would cover the damages but apparently I had to file a claim to get them covered. Nobody explained any of this to me. It was extremely difficult to file the claim and all the while Hyundai kept sending me the bill for $1200+. I told them I would pay the balance once they received the settlement check from the claim company. They wanted me to pay the full amount and then wait for them to issue me a refund check once they received the claim check! I'm sure glad I didn't do that! I'd probably never have seen that money again! I confirmed with the claiim company that they sent the check and waited for a revised bill from Hyundai so I could pay it. I never got one. I logged into my account and saw the correct amount reflected and tried to pay it online...no go. The online system wouldn't work for me. So I called and waited for someone to answer for 15+ minutes so I could pay it over the phone. They finally answered and said it would be an extra $7 to pay it over the phone!? 2 days later I got a call from a collection agency that Hyundai had sent my account to them! I literally just tried to pay this bill and they referred me to collections with zero notice! I will pay it because I know I owe it and want it off my record but I am so ****ed off right now! And all the while, Hyundai continues to try to get me to buy a new car from them even though I have told them repeatedly that I already bought a new car and to remove me from their mailing lists. Stay far, far away from Hyundai!

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Sep 07, 2017
Stay far away from Hyundai!
Staryo Borrower

I leased an Elantra and never missed a payment. Three years later my lease was up and I was considering buying my leased car. When they told me the residual value of the leased car vs. the actual value I just about choked; the residual value was $13k+ and the car was only worth about $7k. After only 3 years and low miles? So of course they tried to talk me into a new Hyundai. I test drove a couple and wasn't in love. Told the sales person that I would consider them but wanted to check out other options. It was supposed to be only $400 to resolve the lease. A month later I got a bill for $1200 for "damages." I had paid extra for "wear and tear" coverage and had assumed this would cover the damages but apparently I had to file a claim to get them covered. Nobody explained any of this to me. It was extremely difficult to file the claim and all the while Hyundai kept sending me the bill for $1200+. I told them I would pay the balance once they received the settlement check from the claim company. They wanted me to pay the full amount and then wait for them to issue me a refund check once they received the claim check! I'm sure glad I didn't do that! I'd probably never have seen that money again! I confirmed with the claiim company that they sent the check and waited for a revised bill from Hyundai so I could pay it. I never got one. I logged into my account and saw the correct amount reflected and tried to pay it online...no go. The online system wouldn't work for me. So I called and waited for someone to answer for 15+ minutes so I could pay it over the phone. They finally answered and said it would be an extra $7 to pay it over the phone!? 2 days later I got a call from a collection agency that Hyundai had sent my account to them! I literally just tried to pay this bill and they referred me to collections with zero notice! I will pay it because I know I owe it and want it off my record but I am so ****ed off right now! And all the while, Hyundai continues to try to get me to buy a new car from them even though I have told them repeatedly that I already bought a new car and to remove me from their mailing lists. Stay far, far away from Hyundai!

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Sep 07, 2017
I will never have a Hyundai again!
Staryo Borrower

I leased an Elantra and traded in my wrecked car as part of the down payment. Three years later my lease was up and I was considering buying my leased car. When they told me the residual value of the leased car vs. the actual value I just about choked; the residual value was $13k+ and the car was only worth about $7k. After only 3 years and low miles? So of course they tried to talk me into a new Hyundai. I test drove a couple and wasn't in love. Told the sales person that I would consider them but wanted to check out other options. It was supposed to be only $400 to resolve the lease. A month later I got a bill for $1200 for "damages." I had paid extra for "wear and tear" coverage and had assumed this would cover the damages but apparently I had to file a claim to get them covered. Nobody explained any of this to me. It was extremely difficult to file the claim and all the while Hyundai kept sending me the bill for $1200+. I told them I would pay the balance once they received the settlement check from the claim company. They wanted me to pay the full amount and then wait for them to issue me a refund check once they received the claim check! I'm sure glad I didn't do That! I'd probably never have seen that money again! I confirmed with the claiim company that they sent the check and waited for a revised bill from Hyundai so I could pay it. I never got one. I logged into my account and saw the correct amount reflected and tried to pay it online...no go. The online system wouldn't work for me. So I called and waited for someone to answer for 15+ minutes so I could pay it over the phone. They finally answered and said it would be an extra $7 to pay it over the phone!? 2 days later I got a call from a collection agency that Hyundai had sent my account to them! I literally just tried to pay this bill and they referred me to collections with zero notice! I will pay it because I know I owe it and want it off my record but I am so ****ed off right now! And all the while, Hyundai continues to try to get me to buy a new car from them even though I have told them repeatedly that I already bought a new car and to remove me from their mailing lists. Stay far, far away from Hyundai!

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Sep 07, 2017
Anonymous Borrower

they use western uniion to take credit card payments. WHo does not have the VISA or MC verifications to make transactions so it is only cash and cash only.  Like those seedy gas stations that you try to use your credit card and it is not accepted becuase they have so much fraud and card swiping that they lost their credit accounts.  the lady at the farmer's market has more ligit money transactions that hyundai motor finance.

WU customer service is over seas and have non english people taking your info.  add that to your rateing hyundai.  :(  :(  :( 

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Sep 07, 2017
Anonymous Borrower

they use western uniion to take credit card payments. WHo does not have the VISA or MC verifications to make transactions so it is only cash and cash only.  Like those seedy gas stations that you try to use your credit card and it is not accepted becuase they have so much fraud and card swiping that they lost their credit accounts.  the lady at the farmer's market has more ligit money transactions that hyundai motor finance.

WU customer service is over seas and have non english people taking your info.  add that to your rateing hyundai.  :(  :(  :( 

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Aug 26, 2017
The worst customer experience of my life
Anonymous Borrower

Like many others, I have had a devil of a time trying to get my title transfered.  4 calls, 5 hours on the phone, failed to send the title 4 weeks after request, failed to fax a copy of a title twice.  

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Aug 17, 2017
worst loan experience ever
Fitz1970 Borrower

The co. reps. try to convince you that you are wrong.  I've had to call over 6 times regarding having add'l funds applied to principal.  Their software doesn't have the capability to do it for future payments.  They have tried to apply extra payments to later payments rather than the ones months earlier.  Their response is that it doesn't matter.  So, according to them, paying more toward principal doesn't affect your interest payments even though interest is calculated daily.  I was told that HMF is separate than the car co.. I have so say that I'd be much less likely to buy another Hyundai after this experience.  I had had Fords and VWs prior to my switch to Hyundai after the diesel settlement.  It's a shame that poor customer service will lose a potentially loyal customer.

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