Im on my 4th Hyundai since 2011 and my 3rd loan with Hyundai Motor Finance (I trade my cars in often and should lease) Ive never had an issue with them. Ive never really had to call into customer service except once to cancel a payment I made on line one morning and was at the dealership getting an oil change and ended up trading my car in for an upgraded trim level Sonata. They cancelled it for me and the call lasted maybe a few minutes. I make my payment usually 5-12 days before the due date and Im not enrolled in auto pay with any of my creditors. They always come through with a better interest rate than my local CU or any of the other local banks, except for my first hyundai purchase on the 11 sonata and it was only .25% difference. I also like trading up for the owner loyalty incentives, as I usually end up breaking even or have very little rollover, but thats my fault. Surprised by the reviews. Wondering if they have different service centers for different parts of the country? Customer service can be hit and miss anywhere you do business. I just tell them its unacceptable, Id rather be dead than to talk to them, hang up, call back and get someone else who knows what they are doing.
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I've purchased 3 hyundai vehicles in the last 4 years. The dealership was amazing and all three vehicles were great! I never had a problem until I logged into my account one day to make a payment and my account was on "special handling" I couldn't access anything. I called customer service to get it resolved and they said my account was under bankruptcy, I've never filed bankruptcy in my whole life. For three months I went back and forth with customer service, I talked to about 15 reps who were all extremely rude and offered no explanation or help. Because my account was locked online I could only make a payment with a rep, which they had no problem taking but charged me a $13 processing fee each time even though my account status was not my fault. After the third payment and the 15th rude representative I refinanced my loan with capital one and even that was a nightmare for them to release my account. Hyundai is great until you actually need to deal with them for anything. Stay as far away from this lender as possible, even if it costs you a couple extra interest rate %!