I have both auto & home insurance with Travelers and when I got my new policy for this year they upted my coverage without notifying me. I don't need or want the new coverage so I called my agent and complained. He went back to travelers and nrgotated a new set of figures for me. The result is I got a reduction of $86.00 in this years premium. It's really nice to see an independent agent fight for his customers.
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all was well until I had an accident, they fought with the repair service and refused to pay until I had to get involved and told them they would not warranty a brand new suv unless they followed the security and safety guidelines of the state, they finally caved but was willing to let me drive out in an unsafe car...