Travelers Insurance Reviews

1.0 out of 5 stars
5 Reviews

From Policyholders in the last year


Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

Sep 10, 2017
Travelers Auto insurance
Anonymous Policyholder

This company will not fight for you if you are involved in an auto accident.  I was not at fault, just sitting at a red light when I was rear ended.

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Jun 03, 2017
Terrible service . terrible company.
Anonymous Policyholder

Dont go with travelers!!!

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May 01, 2017
Was bundled with Geico
mnitko Policyholder

This policy was bundled with Geico, I had it for years.  When I renewed my Geico insurance recently though, I did not renew this policy.  Instead, to my surprise, it renewed itself but was no longer a yearly charge but became monthly, and DOUBLED in cost.  And I only caught it 4 months in.

This is straight up unethical, and they lost a customer for a lifetime.

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Feb 22, 2017
Anonymous Policyholder

Just like many other folks here providing reviews, I had a horrible experience with Travelers. The only reprieve that I have is, I am not losing out on much money. I had Travelers renters insurance for a little over a year. It was actually smooth sailing for that time as I never had issues with my billing and rates weren't jacked up. The problem for me came in when I decided to cancel the insurance. I was moving into a home that was already insured so I called to cut insurance off as of that date (or even the end of that month). I did so and thought all was well until I realized after that I was still being charged. That was almost 2 months ago and I still haven't gotten my refund for those charges. I've called 6 times, emailed with a so-called "Supervisor" 4 times, and haven't gotten anywhere. Each time, I'm told that a check has been cut and on it's way. I've asked for a refund back to my credit card since that is how I was charged and I'm told it can't be done. If you ask me, that's an excuse so they can give you the run around about a refund going out the door. After almost 2 months of the back and forth, I've decided to dispute the charges with my credit card company. Dealing with Traveler's is impossible and no longer worth my time. Take my advice - find another provider!

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Feb 15, 2017
Wont Pay
Anonymous Policyholder

I was rear ended in an accident in December by a truck.  They lost my forms multiple times, they refuse to cover income for missed time and appointments, they said I am not entitled to anything.  I am a low income single parent and they have caused me to lose my home because they won't cover a single thing.  The accident wasn't even my fault either, the other driver ws charged at the scene.  Basically I have been calling or emailing constantly have had to go to the adjustors supervisor and today I made a complaint to the company ombudsman as I am out thousands of dollars for something that was not my fault and they have sent me a cheque for FOUR DOLLARS!  This insurance company has essentially ruined my life as I have lost everything, so they can report record profits.  They definately do not take care of their policy holders whatsoever, I was asking for missed time which would have been weeks of missed work but I continued to work since I couldn't afford to sit around and wait for them to do something so they owe me less than had I just stayed home.    I'm glad I did, otherwise I would have been living in my car in January rather than next month.  Thanks a lot Travelers, I am making sure to let everyone know about my experience so that they dobn't have this happen to them

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