Audrey Garrison of TTCU helped me refinance my car and gave a good rate when everyone else in Tulsa declined. TFCU folks initially agreed to refinance, and then they informed me that I cannot even open an account with them because I’m not a US citizen.
She was quite responsive to all my personal requests, promptly responded to all my emails and phone calls. I got a personalized service from her and her organization; it was like you having a friend who is there to take care of your problems.
This is the reason why credit unions exist - personalized service quite responsive towards your situations.
I give the bank a 5 star rating when it comes to customer satisfaction and personalized service.