Hyundai Finance Reviews
May 22, 2017
Terrible customer service
Anonymous

After our lease ended, I requested for an invoice for the excess mileage charge and other fees.  Their representative kept telling me that I need to wait until I receive.  After few months later, I got a phone call from Hyundai that I missed a payment.  I made calls after calls to make sure that they need to send another invoice via mail and/or fax.  They kept saying that they already send one, but I didn't receive any from them.  One of representative was really rude that it is not their fault that I am not receiving bills.  I finally did managed to receive the bill via fax after making endless calls one department to another.  The simple as receiving an invoice is this difficult, I really don't want to deal with them anymore.  

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