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Posted in Credit Scores
Can't undapte my credit score anymore?!
On the 8th of March I was the last time able to update my credit scores. Now it always shows the button "score updated" only. On my husbands account it works just fine as usual.....can you please look into this.
Thank you!
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Question By
32003200

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Most Helpful Response
Helpful to 13 out of 14 people

Thank you K. Lin for responding to our comments.  I would like to clarify one of your statements.  You said this issue will be addressed in your April release.  Should we expect that we will not be able to update our scores/info until the April release?  When is the release in April?

May I recommend that in the future you consider communicating to your members when there is a known problem, even if it is a "very small (but clearly very vocal) percent of our users".  You seem to know that there are 1400 members that are having problems.  That would lead me to believe that you know who those 1400 members are.  Why wouldn't you contact those members either through email (you have our email addresses)  or post a message on your webpage that you are aware of a problem and that you are working to resolve the issue with all the details that you can share with us.  We may be less vocal if we felt that we were valued members.

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Response by
mamaking

12 Contributions
20 People Helped
Helpful to 12 out of 12 people

This is kind of a major "bug" ... you know, when a user can't do the one major thing your site exists for. Yeah, I'd say this would be worth a "special communication". How this couldn't immediately go to the top of your priority scale I'm not sure. For something that "happens all the time", I've certainly never seen this kind of response; people having to resort to the Advice board literally just to get a reasonable answer from you.

And rather than being demeaning or condescending by calling us a small (but vocal) group, maybe it should cause you to realize how serious the issue is. You may provide and (up until now) wonderful service, but you do not exist without us. Period. I hope you haven't grown too big to remember that.

Hopefully, someone does Performance or Quality Improvement in your company: look up "Voice of the Customer", and you might have a different reaction. Thank you for the information that you did provide.

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Reply by
nathanmedic

101 Contributions
85 People Helped
Helpful to 4 out of 8 people

We value all of our members. We just can't send notifications for each bug/feature/enhancement as there are dozens open at any point in time. In this case, we identified the issue quickly and responded with an estimated fix date to all members who inquired. 

Until the release, you can still update your score but it will be intermittent. The release will be in April but we don't have a release date yet.

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Reply by
ckken

14 Contributions
82 People Helped
VERY DISAPPOINTED
Helpful to 8 out of 9 people

Unreal that the one of  the most important thing about the site is still unavailable. there is no reason for the update button not beinging available anymore and for so long  YOUR SITE IS WORTHLESS NOW.....without updating there is absolutey no reason to visit....this seems to be the trend suck everyone in data mine the hell out of them then change the site to be useless.....thinking credkarma has lost its way  time to block everything from creditkarma and mark it as junk mail.....Cant believe the developer issues as the reason for this flaw in the website...time to fire the developer and anyone in charge of hiring them

Response by
dardix

1 Contribution
8 People Helped
Helpful to 6 out of 19 people

What is all the fuss about the Update button.   For those that are constantly wining about this issues, you fail to remeber that this site is totally..FREE.  Sure, the developer problably uses the site for Big Data purposes to solicit credit products,  but still again, the site is free and has some pretty good tools for monitoring your credit.  Sure it was great when the Update button was there and you could update at any time, but even with the once a week autoupdate, the site is still...FREE, and has some great tools that are still...FREE. For those that are having problem with the autoupdate, the developer should get this fixed....but once again,  this site is...FREE...so if it dosen't work for you, what are you losing...Quit crying over something that is not costing you a dime in the first place..whether the service works or not.  

Reply by
mycreditreports

4 Contributions
16 People Helped
New layout - can't update my score
Helpful to 8 out of 9 people

I've been browsing for over 10 min, and still can't figure out how to update my score... this new layout looks good, but it doesn't serve its function since the update score button is hiding somewhere... pls help...

Response by
dadont

1 Contribution
8 People Helped
Helpful to 3 out of 4 people

The update button that used to be underneath the score basically disappeared. Now I can't update anymore, I have to wait for credit karma to make their update which is infrequent 

Reply by
phatosas

1 Contribution
3 People Helped
How the new update button works
Helpful to 4 out of 4 people

There is nothing to fix on CK because nothing is broken! The CEO of CK has brought us a wonderful new platform.  CK updates automatically once a week.  I have just found out that the new version of CK does update each day if there is negative activity on the account.  I went car shopping last week and each day that there was an inquiry on my credit, my CK account was updated without the effort of having to press a button!  The question I would like to ask is… why are the 4 new auto inquiries counted as four new inquiries on CK Credit Report Card.  I read that when a person goes looking for a new card loan…… all inquiry in a 2 to 4 week period are counted as one inquiry.  My grade went down two levels… what gives?

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Response by
SonnyHoney54

42 Contributions
170 People Helped
still can't
Helpful to 4 out of 4 people

I still cant update

Response by
kanij

2 Contributions
10 People Helped
Where is the update bottonmlocated?
Helpful to 3 out of 3 people

Can you guy's post a screen shot of were the new update button was supposed to have been located.    I really like the update!   I have spent will over an hour going to each page of the new version looking for the 'Update Button".   I learn a lot and understand the easy of the new version but I would have like to known that there was a bug in the system.  I was thinking that maybe it updated on its own when there was a change in the credit report.   No such luck. 

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Response by
SonnyHoney54

42 Contributions
170 People Helped
so if the update is suppose to be auto
Helpful to 2 out of 2 people

then why is it that my last update shows march, i.e. the last time i came to the site and it's now july and your telling me my score has stayed the absolute same?? yea put the button back it's the main reason people joined this site, I too spent 10 minutes of time searching for a dam button. i'm pretty sure i speak for all when i say i think people like clicking a button because then it makes us feel like your site is doing something. 

Response by
ucfwakeboard

1 Contribution
2 People Helped
Helpful to 2 out of 5 people

Why does this site have make you feel like it's doing something?.  I'm not speaking for Credit Karma, but how much are you paying for CK's service. ? For Gods sake, why must eveyones expectations be so high for something your not paying a dime for.  CK is like any other free service on the Internet...take it for what it is...free.  Move on if the expectations are not there, and know that nothing came out of your wallet in the process.

Reply by
mycreditreports

4 Contributions
16 People Helped
Helpful to 2 out of 2 people

I'm on a Mac using safari and the new creditkarma sucks.  The update button is gone and all my credit information is way old.  Please give me a button!!  Does it still suck for anyone else?

Response by
Jaxxee

4 Contributions
4 People Helped

Yes, it still sucks.

Reply by
alsali

2 Contributions
0 People Helped

same with my account..

Reply by
andromedia33

1 Contribution
0 People Helped
credit karma will not update
Helpful to 2 out of 2 people

it is 4 days past my next approved credit update and and the account wont update. Ive loged in and out several times with no luck!! Update my account!!! This place is a joke!

Response by
BrentonSwaim

1 Contribution
2 People Helped
still no update/refresh button
Helpful to 1 out of 1 people

i still cannot find/locate a update/refresh button on this site. i do however notice a big banner for trans union's not so free site..... coincidence. this kind of seems like the old bait and switch thing where you are told one thing, then offered/given something else. 

i ask that the update/refresh button is returned to us promptly. i would also like for highly improved communication in the future. i would also like to know why discover cards post doubly to a credit report as both discover card, and as discover financial. the account is one and the same... so negativly impacted credit scores by showing a false debt amount.

Response by
misterd21

2 Contributions
1 Person Helped
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