Coronavirus student loan payment and debt relief: What lenders are doing to help

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In a Nutshell

Your student loan lender may offer payment relief such as interest rate waivers, deferred payments or forbearance if your finances have been affected by the coronavirus pandemic. We’ve collected information from many federal loan servicers and private lenders so you can find out what they’re offering and if you can get help.

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As the coronavirus pandemic spreads, many student loan lenders are stepping in to help support customers during this unprecedented time.

If you need relief, we’ve compiled a list of major federal student loan servicers and private student loan lenders along with any assistance efforts and eligibility requirements they’ve laid out. Look for your lender on the list below.


Federal student loan servicers

Private student loan lenders


Federal student loan servicers

On March 27, the Coronavirus Aid, Relief and Economic Security Act — which is meant to provide emergency public health and economic assistance — was signed into law.

Under the CARES Act, all principal and interest payments on federally held student loans will be automatically suspended through Sept. 30, 2020. If you’re participating in a student loan forgiveness program, suspended payments will count toward the program.

Privately held student loans — including Federal Family Education Loan Program, or FFEL, loans held by commercial lenders and Perkins Loans held by academic institutions — are ineligible for relief under the CARES Act.

Additional details about these relief efforts and how these changes may impact you should be available on Federal Student Aid’s coronavirus information page, so check it for updates.

Federal student loan servicers will process changes under the CARES Act automatically. You don’t need to contact your servicer to receive payment assistance. But note that your loan servicer’s website might not be updated with these changes yet, and it may take some time for your account to reflect the suspension of payments.

If you have additional questions about your account, here’s information for a number of loan servicers that may help.

CornerStone

What it’s offering: Like all federal loan servicers, CornerStone will be processing the suspension of student loan payments under the CARES Act. If you have questions about your account, you may contact CornerStone via live chat or by phone at 1-800-663-1662 or 1-844-255-8326, if you’re a service member.

ECSI

What it’s offering: Like all federal student loan servicers, ECSI will be processing payment suspensions on its federal student loan accounts. If you have questions about your account, you can contact the company at 1-866-313-3797.

EdFinancial Services

What it’s offering: EdFinancial Services has a COVID-19 information page that explains what the company is doing to help both its federal and private student loan customers. If you have questions, you may contact EdFinancial Services at 1-855-337-6884. If you’re a service member, you can either call 1-855-337-6884 and select Option 4 or call 1-800-337-6884.

If you have a private student loan with EdFinancial Services, the company may be able to help you lower your monthly payments by changing your repayment plan or temporarily suspending your payments through deferment or forbearance. To get more information, you can log into your account online and select “Repayment Options” from the “Payments” menu; send an email; or call 1-855-337-6884.

FedLoan Servicing (PHEAA)

What it’s offering: FedLoan Servicing created a COVID-19 relief page that provides information about how it’s processing payment relief for its customers. The company currently has limited access to call center locations and encourages customers to stay connected through email or the company’s website, mobile app or social channels.

Granite State (GSM&R)

What it’s offering: Granite State has a webpage that provides information about what the company is doing to service accounts during this national emergency. You’re encouraged to manage your account online as much as possible. If you have questions that can’t be handled online, you may call 1-888-556-0022.

Granite State is also offering deferments to customers with NHHELCO Tree, Leaf and EDvestinU loans who have been financially impacted by the coronavirus. To apply, download and fill out the form for your loan type and either mail it to the appropriate address or upload it with the proper documentation through Manage My Account.

Great Lakes Educational Loan Services Inc.

What it’s offering: Great Lakes Educational Loan Services Inc. has a coronavirus information page that provides details about the CARES Act and the suspension of payments and interest accrual on all federally held student loans until Sept. 30, 2020. If you have questions about your account, you can call 1-800-236-4300 or complete an email form.

MOHELA

What it’s offering: Like other federal student loan servicers, MOHELA has suspended all interest and student loan payments until Sept. 30, 2020, because of the CARES Act. You can manage your account online at any time. If you have questions about your account that can’t be handled online, you can call 1-888-866-4532 — but expect longer-than-normal wait times.

What it’s offering: Navient has a web page summarizing the actions taken by the federal government and the payment relief options granted to federal student loan customers. If you have questions about your account, you can call 1-888-272-5543 or manage your account online.

Navient is also offering payment relief for those with FFEL loans owned by Navient. The lender is offering up to three months of forbearance, an income-driven repayment plan or six months of deferment if you become unemployed.

For other private loan borrowers, Navient is offering up to three months of forbearance, temporary rate reductions or interest-only or extended repayment plans. To learn more and discuss your options, call 1-888-272-5543.

Eligibility: Navient doesn’t offer information about which private loan customers might qualify for payment assistance, but it does say the borrower’s and co-signer’s finances may need to be reviewed.

Nelnet

What it’s offering: Nelnet has an information page that explains that the CARES Act suspends payments through Sept. 30, 2020. If you have questions about your account, you can call 1-888-486-4722.

Note that under the CARES Act, loans owned by a bank, credit union or other lender are not eligible for suspension. But Nelnet says other options — such as economic hardship or unemployment deferment — are available if you’re in current repayment status.

OSLA Student Loan Servicing

What it’s offering: Like all federal student loan servicers, OSLA will be suspending all interest and principal payments through Sept. 30, 2020. If you have questions about your account, you can contact OSLA directly. You can find the appropriate contact information after logging into your account online.

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Private student loan lenders

Private student loans are not eligible for the relief efforts announced by the federal government in March. Here’s how some private student loan lenders are helping people financially impacted by the coronavirus.

Ascent

What it’s offering: Ascent has a message posted on its website that says the company is “here to help every step of the way” but doesn’t give details about what payment relief options it might offer. If you have questions about your account, you’re encouraged to call 1-877-216-0876.

Citizens Bank

What it’s offering: Citizens Bank has created a coronavirus resource center with information about online and mobile banking resources, fraud prevention tips and FAQs related to the coronavirus. The company says all borrowers will be eligible for a three-month forbearance. If you need financial assistance, you’re asked to call 1-866-259-3767.

College Ave Student Loans

What it’s offering: College Ave Student Loans has set up a COVID-19 response page that explains how it’s helping customers who have been financially impacted by the pandemic. College Ave is offering a Disaster Forbearance program that will suspend student loan payments for three months in a row. You can email the company at servicing@collegeave.zendesk.com to request forbearance assistance. Be sure to include your 12-digit loan ID in the subject line and your full name and date of birth in the body of the email.

CommonBond

What it’s offering: CommonBond created an FAQ page to answer common questions related to the coronavirus. Because the pandemic has been declared a national emergency, CommonBond is offering national disaster forbearance assistance to its customers. Disaster forbearance works much like standard forbearance, but it lasts until the end of the national disaster declaration and doesn’t count toward standard forbearance you may be eligible for. You can apply for national disaster forbearance here.

Discover

What it’s offering: Discover set up an FAQ page to answer questions from customers who are impacted by COVID-19. The lender doesn’t provide specifics about relief options it may offer but encourages customers who are experiencing financial hardship due to the coronavirus to call 1-800-223-5614.

Earnest

What it’s offering: Earnest has created a student loan coronavirus information page that provides details about how the company is helping customers financially impacted by COVID-19. Earnest is offering up to three months of postponed payments to qualified applicants through its disaster forbearance program. You can apply for relief here. If your request is approved, interest will continue to accrue on your account, but it won’t be added to the unpaid principal when your payments resume.

Sallie Mae

What it’s offering: Sallie Mae has created a COVID-19 information page with information about how the company is helping people financially impacted by the coronavirus. Sallie Mae says it has assistance options available, but it doesn’t provide specifics about what they might include. Customers experiencing financial difficulty due to the coronavirus are encouraged to contact the company online via chat or through the Sallie Mae app. You may also call 1-800-472-5543 if your account is current or 1-877-604-8834 if your account is past due — but hold times may be longer than normal.

SoFi

What it’s offering: SoFi has created a special COVID-19 section on its FAQ page that provides information about how the company is helping people financially impacted by the coronavirus. If you’re having trouble making your student loan payments, you may apply for a 60-day forbearance with an option to extend if necessary. To apply, log into your account and complete the required form. If you have questions or would like additional information, you’re encouraged to email customerservice@sofi.com or live chat with a representative at sofi.com.

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Other issuers

This list doesn’t cover every student loan lender, and yours might not be included. If you’re worried about student loan payment assistance and aren’t sure what your lender is doing to help, we recommend checking your lender’s website or calling its customer service number to discuss what it may be able to offer, such as interest rate reductions, deferred payments and forbearance options.

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A word of caution

As lenders work to help borrowers who need financial assistance during this crisis, there are scammers out there who are trying to capitalize on the financial hardship many people are currently experiencing. The Consumer Financial Protection Bureau, or CFPB, warns borrowers to watch out for anyone who …

  • Asks for money upfront to provide payment assistance
  • Promises immediate loan forgiveness
  • Asks you to sign a third-party authorization or power of attorney, giving them permission to talk to your student loan servicer
  • Requests your Federal Student Aid PIN

Legitimate loan servicers and lenders won’t do this. If you think you’ve been contacted by a scammer, the CFPB encourages you to report them to the Federal Trade Commission’s Complaint Assistant.

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