Nelnet Student Loans Reviews

3.1 out of 5 stars
11 Reviews

From Product Users in the last year


Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

3 5

Compare Student Loans

Check out refinancing options or shop for a new student loan.


Most Helpful Positive Review

Feb 26, 2018
Nelnet has my payments low & affordable
usuckbigtime Product User

I’ve keep my payments current from day 1 and Nelnet has helped me keep my payments low and affordable.   Whenever I’ve had a problem coming up with the payment, I’ve contact Nelnet before the payment was due and they helped me through.  Lost my job, no problem, no payments for 6 months. County declared a national disaster area, Nelnet contact me and asked if I need help!

more ...

Was this review helpful?


Most Helpful Negative Review

Oct 22, 2018
Nelnet is SUCH A SCAM!!!
BT1994 Product User

They will tell you to do a Forbearance, just for them to drop your credit scores 30-45 points, and then deny they ever did it. They WILL NOT get back to you through email, and apparantly their system isn't updated enough to know which ways they screwed you over. Stay far far away from Nelnet!

more ...

Was this review helpful?


These reviews were written by current and former product users in the last year.

Jan 31, 2018
Pain in my A$$
Anonymous Product User

I have been making my payments on time sore several years now, I have not changed anything on my account. When I went to sign in it said I had the wrong password! Which I can assure you it was the same password I’ve been putting in for about 6 years now! When I called they told me I didn’t have an account! And they I told them the account was under my mothers name, but my name is on it too cause she co-signed my loan! Ugh! Screw you nelnet!

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this product overall?

Please select a rating

What should others know about this product?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations