Nelnet Student Loans Reviews

3.1 out of 5 stars
11 Reviews

From Product Users in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

3 5

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Most Helpful Positive Review

Feb 26, 2018
Nelnet has my payments low & affordable
usuckbigtime Product User

I’ve keep my payments current from day 1 and Nelnet has helped me keep my payments low and affordable.   Whenever I’ve had a problem coming up with the payment, I’ve contact Nelnet before the payment was due and they helped me through.  Lost my job, no problem, no payments for 6 months. County declared a national disaster area, Nelnet contact me and asked if I need help!

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Most Helpful Negative Review

Oct 22, 2018
Nelnet is SUCH A SCAM!!!
BT1994 Product User

They will tell you to do a Forbearance, just for them to drop your credit scores 30-45 points, and then deny they ever did it. They WILL NOT get back to you through email, and apparantly their system isn't updated enough to know which ways they screwed you over. Stay far far away from Nelnet!

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These reviews were written by current and former product users in the last year.

Jan 07, 2019
Federal Student Loan
TommyJS68 Product User

Pleased with the service of my loan. Tax documents are quickly available each year.

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Nov 30, 2018
Very Helpful
TMiller6787 Product User

I've had Nelnet for my student loans for maybe 8 years. Their website is very user friendly and easy to navigate. Whenever I've had a financial issue I just call customer service and they are so helpful. When I found out I was pregnant I just called Nelnet and they told me not to worry, they would just defer my payments for the next year. It was no hasle at all. Every time I've needed help or had questions I just call and they always find me a solution or an answer to my question in a speedy manner. You pay on your loans individually the way you want to. If you have one loan with a higher interest rate you can pay more on that loan than the others so that your payments don't pile up. 

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Nov 16, 2018
Sarah2018 Product User

Customer reps are incompetent and not on the same page. 

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Nov 05, 2018
Great Customer Service!
astebbins1 Product User

I’ve been current on my payments from the start and Nelnet has helped me keep my payments low and affordable.   Whenever I’ve had a problem coming up with the payment, I’ve contact Nelnet before the payment was due and they helped me through.

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Oct 22, 2018
Nelnet is SUCH A SCAM!!!
BT1994 Product User

They will tell you to do a Forbearance, just for them to drop your credit scores 30-45 points, and then deny they ever did it. They WILL NOT get back to you through email, and apparantly their system isn't updated enough to know which ways they screwed you over. Stay far far away from Nelnet!

more ...
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