I have had this card for almost 7 months now. In this time I was able to earn $1,200 in rewards...$1,200! I have not used any yet, saving them to pay for my airfare and cruise in December. I love that they text me with any unusual purchases, keeps me safe. I have paid my balance in full every month so I dont have any interest charges to pay. This card is wonderful and the rewards really add up fast. I couldn't be happier!!!
ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL
- Balance Transfer Intro APR Not Applicable
- Balance Transfer Regular APR 17.99% - 25.24%* Variable
- Annual Fee $0 intro, $95 after first year
- Purchase Intro APR Not Applicable
- Purchase Regular APR 17.99% - 25.24%* Variable
Most Helpful Positive Review
Most Helpful Negative Review
On May 8 I was browsing through my reward points looking at pricing for a potential vacation. I was doing some comparisons and mistakenly clicked to redeem 44,000 points with JetBlue. Immediately after I realized my error I contacted customer service at capital One to alert them of my error. In conversation with the level one rap they understood my concern but we’re on able to assist. I then requested to speak to a manager and was transferred accordingly. In conversation with the manager he stated that there was nothing he could do to correct the issue. When I asked to speak to his manager he claimed there was no one higher than him then I could talk to. He was a little rude in his tone and suggested we contact JetBlue directly. I contacted JetBlue and the rep was sympathetic to the situation and simply stated that the points could be returned to capital one and that a simple email from the points department to JetBlue is all that would be required. I then called back to capital One and spoke to a new rep who stated that my concern would be escalated to the appropriate team and a review would take five business days. I received a call back this evening May 13th and again explained the situation to the capital one rep. Once again our request to have the points returned to our account was again denied. I again requested to speak to a manager. In conversation with the new manager she was unwilling to write a simple email as I requested to JetBlue to resolve this to which I feel is unfair to me being a valued customer. I am very upset with the situation and the lack of customer service capital one has provided thus far. Your company needs to review their policies to be more customer centric. When errors are made there should be provisions to help the customer. I will be taking this matter to the Better Business Bureau and other social media outlets.
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