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Question By
JackElleYoung

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Why can my wife not sign up for CreditKarma when she can get her TransUnion credit score otherwise?
CreditKarma claims that my wife's credit profile does not exist so she cannot sign up, but she was able to claim her free yearly report from TransUnion with no problems. What's up here?

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Credit report is not credit score.

A credit report shows what accounts in your name are being to reported to a particular credit bureau.  This will give information on each company and your payment records.  A credit score is based on how well you use the credit you have and how much credit you have.  Each credit bureau has their oiwn way of calculating a credit score and many businesses use myFICO.com, which has a different way of calculating a credit score. 

Your wife should have her own e-mail account in order to sign up for Credit Karma because each person's credit score is calculated from information that is tied to her Social Security number.  So, she might want to get her own e-mail and try again. 

Credit Karma Team
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Hi there,

There's no way for us to say without further information. Please email support@creditkarma.com for assistance. 

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