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Posted in Credit Cards
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Question By
kaykay54

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why am I being asked for my registered email address for access to one of my credit cards?
I am trying to update a credit card and am getting the following:
Enter your Registered Phone Number or email address for receiving Secure Access Code:
When I try to type my email address or phone number in the box, the box turns red and will not allow me to type into it.
What is a "Secure Access Code"? I'm not having any trouble logging in to the credit card's website so I'm not sure what else is being asked for.

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Not sure what the problem is. I would contact the credit card company; perhaps you can send them a message on their website.

Reply by
kaykay54

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Am trying this today, will post back if I hear anything.  Thanks!

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I am the original poster of this question. Just to clarify, this is a DressBarn credit card from Comenity Bank. I waited over a month for Comenity to respond to my email.  Their response told me to call their customer service phone number, which I did.  They have no idea what a secure access code is and told me in no uncertain terms that they do not provide any kind of assistance with "third party services" -  not CK, not Quicken, nothing! Regrettably, many stores are now using these folks to issue their credit cards - I have three cards with them myself - and it is apparently impossible to update any of them from within CK, even though I have online access to all three.

If anyone has been able to successfully update a Comenity credit card - Dressbarn, Eddie Bauer, and Bonton (Carson's in Chicago) - in CK, I'd appreciate knowing how you did it!  Thanks all.

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