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Question By
LaKlee

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Two Capital One credit cards disappeared from my Transunion credit report
I have two active credit cards with Capital One, both in good standing. Since the time I had opened the credit cards, in January 2015, they were showing up on my TU credit report. Suddenly, a few months ago, the credit cards had completely disappeared from my credit report. No history or evidence of them whatsoever. This plummeted my credit score, as it now shows I have no available credit.

I contacted both Capital One and Trans Union, and both agencies are pointing the blame at each other, with no helpful resolutions at all. Capital One has stated they have filed a couple of investigations, but there is still no change to my credit report.

I have been working incredibly hard this past year to repair my credit, so this mishap is incredibly frustrating, as I feel powerless over it. There is nearly a 100 point discrepancy between my TU credit score, and the other two credit bureaus.

If anyone has any helpful advice, I would love to hear it. This seems to be a very unique problem, as I have not been able to find any sort of information on why this happened, or how to resolve it.

Thank you in advance for your time!

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Top Contributor
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Just take your most recent credit card statement, on each account, along with a copy of your license, social security card and utility bill and write a letter to TransUnion to include this valid account on your credit report.   All should be back to normal in about 30 days.   

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