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Transunion dispute issues
I have a Ford Credit account that was opened in Feb of 2003 and through extensions finally got paid off in March of 2012. There were lots of lates and a redeemed repossession with this account. I initially filed an online dispute with transunion asking for removal as the date of first reported delinquency was in Feb of 2005. All they did was confirm the information currently showing in their reporting and changed nothing. A phone dispute ended up with the same results. I got Ford Credit to send me a full payment history on the account showing due dates, when payments were received and how late they were along with the accounting of payments and late fees. They clearly show the 30 day delinquencies are well beyond the 7 year period for having a paid account removed. I did an online dispute and transmitted the docs in a .pdf format in a 1.2mb file, the max is 5mb. The dilemma is that I can not check the status of the dispute online as it is being handled "manually" and a call to the dispute department has the call transferred to the online department and back again. I hate the fact that I am talking to a call center with people that are difficult to understand and I feel aren't grasping the frustration I am getting by being bounced around. I just want to get an update and move on from this last negative item on my bureau.

Has anyone else experienced this with Transunion?

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