Credit Advice

Have a question? Have advice to share? The combined knowledge and experience of everyone in the Credit Karma community can help you. Enter your question or help others below to get started!

Question

Posted in Credit Karma
Profile Image

Question By
Babs56

0 Contributions
0 People Helped
New cell phone and no access to old one for verification
For some reason, Credit Karma Taxes does not "recognize" my computer this year. I changed phones and have no way to update new number so they can text me a verification code. I have tried using the "take a picture of your license" program but keep getting a reply that it is too blurry to see. I just want to get in and do my taxes. I have submitted 4 requests and have gotten no reply to what I need to do to make that happen. Any suggestions would be appreciated.

Your Credit Scores Should Be Free. And Now They Are.

View your scores and reports anytime.

SIGN UP NOW
All Responses

Results 1-5 of 5Results per page: 5 | 10 | 25Page 1 of 1   Previous | Next
3 Contributions
0 People Helped

Lockout

I have used several loans and 2 credit cardss through crdeit karma and had a good experience. This old phone lock out is a pain. I am not sending a ciopy of my license, so screw it. My score is over 800 and there are other websights. Funny thing is I did not even use the tax system before, I use Turbo tax, but Credit Karma solicited me. 

1 Contribution
0 People Helped

New phone

My son is having this same issue.  We logged in to do his taxes, and stupidly updated his password before we updated the phone number.  now he's completely locked out and we can't seem to find any way to verify his identity.  

does anyone know?  support has been completely unresponsive.

1 Contribution
0 People Helped

Same problem

I am having the same issue but it will not let me get to the point to take the picture of my license.

1 Contribution
0 People Helped

same proplem

Helpful to 0 out of 1 people

I was able to verify with photo. Then logged back in and now the old number still there. now wont let me change it or verify.

1 Contribution
0 People Helped

Same problem

Helpful to 0 out of 1 people

I went to the tax link to maybe do my taxes with credit karma, I am now looked out because I need to change my phone #...I sent them copies if required personal info, they sent me a link to help....noooo.

Results 1-5 of 5Results per page: 5 | 10 | 25Page 1 of 1   Previous | Next

Your Credit Scores Should Be Free. And Now They Are.

View your scores and reports anytime.

SIGN UP NOW

Reply to this Question

Write your response:
Enter Your Comments

The Credit Advice pages of the Site may contain messages submitted by users over whom Credit Karma has no control. Credit Karma cannot guarantee the accuracy, integrity or quality of any such messages. Some users may post messages that are misleading, untrue or offensive. You must bear all risk associated with your use of the Credit Advice pages and should not rely on messages in making (or refraining from making) any specific financial or other decisions.