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Posted in Taxes
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carakimson

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how do i speak to a credit karma customer service representative?
filed taxes and have not received any confirmation or notification since filed.

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No customer service # or email address

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I have been trying to contact Credit Karma to ask about my tax return.  My taxes were filed electronicly through Credit Karma on 4/12/17 and I gave them my bank info so that the amount I owe could be deducted from my checking account.  Credit Karma emailed me the same day telling me that the IRS has accepted my tax return.  But as of today 4/22/17 the amount I owe has not been deducted from my bank account.  How do I know if the IRS got the bank information.  How do we contact a Customer Service Rep.? 

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Credit Karma Has NO Contact Support!!

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This is unbelievable!!! there really is no contact number. Many customers use credit karma for various services and there absolutely needs to be a customer service and support base line. Having no real live representative to talk to in insanity. They really need to be reported to the BBB. I can't believe that this is true. I would have expected to hear more negative feedback publicly from this issue. this is a huge problem. I have successfully filed my taxes with TurboTax for the past five years and decided to try Creditkarma from all the positive advertisement this company has, but this is not a legit company if they have not yet provided customer support for their services; Especially considering how popular their name has become. I am outraged that I CANNOT speak to someone to answer my questions and resolve my concerns involving my tax filings. Absolutely Ridiculous. I would have avoided using this site at all had I known that there was no real person to connect and talk to.

Credit Karma Team
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Response

Hi, I'm part of the Credit Karma Tax Member Support Team. Please contact Member Support. Click on the Help link bottom left then click on submit a response to reach our member support team by email. 

Thanks

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