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SharonHedgecock

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how do i dispute an item?
made automated payments to a credit card. twice overpaying the balance each time . first was for more than the original balance. second was because the company said i did not pay and charged interest and fee. i over payed it as well. both were auto payments from my bank. for the next several months I received notices the account had not been paid. additionally, I contacted the credit card company numerous times to help them understand. I sent them bank statements showing where the check was send as well as where the payments were cashed. the credit card company sent me a refund for the full amount but still said i owed the original amount, several late fees and interest payments. I finally got to a high enough manager. they agreed it was their mistake, i only owed the original balance and let me pay it with an electronic check right then. then they passed me to their credit dispute division. those people told me it was up to me to dispute the late payment credit issues. How do I dispute these? Thanks for any help

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