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Question

Posted in Credit Karma
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Question By
joeavi59

0 Contributions
0 People Helped
How can I talk to a customer service rep.?
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2 Contributions
94 People Helped

you need real people to talk to

Helpful to 94 out of 113 people

Had I known that your site did not have a phone number in order to talk to a real live person, I never would have used your service. You all should really think about upgrading you customer support service system. At the very least a 24 Hour "Live Chat" session would be helpful for instant responses about account questions and ect........This is just very bad business.

Reply by
Mayzheng

1 Contribution
17 People Helped
Helpful to 17 out of 23 people

I should check on that first before I sign up account. A website has no contact number, I would never give them my personal information. I shod be aware that earlier

Reply by
Typikon

1 Contribution
1 Person Helped
Helpful to 1 out of 1 people

Same here. Very frustrating

Reply by
lildebbie55

3 Contributions
26 People Helped
Helpful to 26 out of 46 people

There is no phone number you have to use email to support@creditkarma.com

Reply by
punagirl121212

2 Contributions
8 People Helped
Helpful to 1 out of 4 people

I am also very frustrated by having no way to communicate with CK. Some folks say, "But it's free!" Yes, it's free to us, but this is not a non.profit company. They rake in many millions from from the hard-directing, interactive CC company ads. And, they do have a pretty good product...one that engenders some level of trust over time. It is still very bad business practice to have no live customer service, and I agree that a live chat session design would be cost effective for them. I know a high percentage of questions are stupid, just like any other cust. service arena. Yes, I must refer my questions about score drops directly to TU. But I have a question about what may be a software problem...the credit score simulator, and I have opened three "tickets" over two weeks and 0 response. 

Top Contributor

Reply by
PrimeRisk

75 Contributions
142 People Helped
Helpful to 0 out of 2 people

What is a reasonable level of customer service for free?  I subscribed to services from MyFICO for over 10 years and over that time I had a few problems that I called customer service on, and I endured long waits, rude CSRs, and they could never ever answer any question about the scores or other anomalies. 

I feel that I get better responses Credit Karma, and it's free!  If I need to go through e-mail and wait, that's an ok deal by me.

Hmmm... Maybe CK should offer a pay-per-incident customer service line like some internet services do.

Reply by
josh108815

1 Contribution
2 People Helped
Helpful to 2 out of 14 people

this service is 100 percent free to you, it goes above and beyond while asking nothing in return...not to mention extremely user friendly

1 Contribution
46 People Helped

LIVE HUMAN

Helpful to 46 out of 69 people

why is there no phone number anywhere on website or internet for customer service? can someone provide a contact phone number for any live human that represents credit karma? they do not answer emails or questions. thank you

Reply by
punagirl121212

2 Contributions
8 People Helped
Helpful to 7 out of 8 people

My experience concurs exactly. They do not answer the email tickets opened to "support."

Credit Karma Team
Top Contributor
1468 Contributions
1394 People Helped
Helpful to 36 out of 61 people

Credit Karma responds to all emails. Be sure to email <support@creditkarma.com>, and you will get a reply. 

1 Contribution
12 People Helped
Most Helpful Response

they take forever to respond by email

Helpful to 12 out of 12 people

I sent a envelope with my info 4 weeks ago and they still have not received it. i dont like this one bit and when i log onto my account i still see the message that i can see my score . Why dont they have a phone number???

1 Contribution
11 People Helped

This Is wrong

Helpful to 11 out of 13 people

I have tried to put in my information from my SSN, It keeps saying Wrong information. I KNOW MY SSN NUMBER!!! This is False information that you all are saying on television. I WILL BE TAKING ACTION as I had put in my SSNnumber. Now you have it and I cannot see my credit score. I WILL be contacting authorites and Lawyer. As now you have my information and you are NOT SUPPLYING  me with my report!!! You will be hearing from me!!!!!!!!

1 Contribution
15 People Helped

Why haven't my credit report updated yet

Helpful to 15 out of 19 people

My credit score from all three bureaus have updated but creidt krama haven't. You say you get the information from Transunion, but it's already updated and my score on this website is the same. 

1 Contribution
16 People Helped

Credit karma privacy steps

Helpful to 16 out of 20 people

not being aloud to move past step number 3. and i dont feel right sending personal documents by mail just to verify my account. it makes no sense and its a little fishy. 

1 Contribution
9 People Helped

Why do you not respond?

Helpful to 9 out of 10 people

I paid off every single one of my accounts over six weeks ago.  You still are reporting over $3,000.00 in debt.  You are providing false information.  Why are you a) not correcting this after I notified you, and b). not responding.  I find with more and more people that you do not respond to their concerns.  Do you subscribe to the BBB?

Reply by
goodmancarol

2 Contributions
13 People Helped
Helpful to 3 out of 4 people

I have paid off Tower loan April, it still showing a balance of $105 and 1st Financial is less than what it is showing, what can be done?

1 Contribution
2 People Helped

BS

Helpful to 2 out of 2 people

Credit Karma is the worst site ever!!!! When I log on to check my score they take 3 points away!!!!!! I dont think they should be aloud to get your personal info they are not up to date and there is no way to talk to an actual person!!! This site is bs!!!

1 Contribution
3 People Helped

Helpful to 3 out of 4 people

  i have been haveing problems i get into my account  and put all my information in and when i put my ssn it tells me it need nine numbers and i keep trying but its just keeps saying the same thing help me thank you

1 Contribution
0 People Helped

NO SUPPORT ON SITE!

Looks like I'm not the only one having a problem with credit karma's site.  There is no customer service number listed anywhere for a person to speak to a live human about inquiries or questions.  The iInformation is inaccurate, and when trying to inquire with credit karma no response or replies to person whom is inquiring.  When providing with the correct information there is no one to update the site accurately.   My experience with credit karma was horrible.  I would not recommend this site, service to anyone, 'I guess you get what you pay for'.

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