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Posted in Credit Karma
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Question By
joeavi59

0 Contributions
0 People Helped
How can I talk to a customer service rep.?

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2 Contributions
207 People Helped

you need real people to talk to

Helpful to 206 out of 266 people

Had I known that your site did not have a phone number in order to talk to a real live person, I never would have used your service. You all should really think about upgrading you customer support service system. At the very least a 24 Hour "Live Chat" session would be helpful for instant responses about account questions and ect........This is just very bad business.

Reply by
lildebbie55

3 Contributions
57 People Helped
Helpful to 57 out of 117 people

There is no phone number you have to use email to support@creditkarma.com

Reply by
josh108815

1 Contribution
15 People Helped
Helpful to 15 out of 61 people

this service is 100 percent free to you, it goes above and beyond while asking nothing in return...not to mention extremely user friendly

Reply by
Mayzheng

1 Contribution
44 People Helped
Helpful to 44 out of 65 people

I should check on that first before I sign up account. A website has no contact number, I would never give them my personal information. I shod be aware that earlier

Top Contributor

Reply by
PrimeRisk

82 Contributions
295 People Helped
Helpful to 0 out of 2 people

What is a reasonable level of customer service for free?  I subscribed to services from MyFICO for over 10 years and over that time I had a few problems that I called customer service on, and I endured long waits, rude CSRs, and they could never ever answer any question about the scores or other anomalies. 

I feel that I get better responses Credit Karma, and it's free!  If I need to go through e-mail and wait, that's an ok deal by me.

Hmmm... Maybe CK should offer a pay-per-incident customer service line like some internet services do.

Reply by
punagirl121212

2 Contributions
15 People Helped
Helpful to 1 out of 4 people

I am also very frustrated by having no way to communicate with CK. Some folks say, "But it's free!" Yes, it's free to us, but this is not a non.profit company. They rake in many millions from from the hard-directing, interactive CC company ads. And, they do have a pretty good product...one that engenders some level of trust over time. It is still very bad business practice to have no live customer service, and I agree that a live chat session design would be cost effective for them. I know a high percentage of questions are stupid, just like any other cust. service arena. Yes, I must refer my questions about score drops directly to TU. But I have a question about what may be a software problem...the credit score simulator, and I have opened three "tickets" over two weeks and 0 response. 

Reply by
Typikon

1 Contribution
4 People Helped
Helpful to 4 out of 6 people

Same here. Very frustrating

Reply by
princessbell28

4 Contributions
6 People Helped
Helpful to 1 out of 1 people

I agree!!!!!! This is so frustrating!!!! since there is no live person I send an email to the support center.  I recieved a message that they were working on it and that I would hear back in a few days.  That was on January 4th.  Still nothing!! All I want to know is why aren't there account numbers provided in my credit report.  I need those numbers in order to dispute. I asked them if they could please provide me with the account numbers. I have never heard back....I sent another email on Jan 27th letting "support@creditkarma" know that I still hadn't heard back from them and again, I recieved another message statingt hat they were going to respond in a few days.  Still nothing.  I sent another email on Feb 1st.  still nothing! I could scream!!!

If anyone besides credit Karma can help me, please help!

Reply by
Nhila

1 Contribution
0 People Helped

AGREE WHOLE HEARTEDLY!!!!!!!!!!!!!!!!!!!!!!!! 

Reply by
Ladybernieamie

2 Contributions
1 Person Helped
Helpful to 1 out of 1 people

I got an email saying a new address was added but I have not added one my self. A phone be very nice.

1 Contribution
58 People Helped
Most Helpful Response

A live person

Helpful to 58 out of 64 people

I WANT TO SPEAK TO A LIVE PERSON!!!!!!!!!!!

Reply by
Ladybernieamie

2 Contributions
1 Person Helped

So do I. I think someone is hacking my account because I got an email saying a new address was added. I would like to know what it is because I did not add one that I know of.

1 Contribution
80 People Helped

This Is wrong

Helpful to 80 out of 93 people

I have tried to put in my information from my SSN, It keeps saying Wrong information. I KNOW MY SSN NUMBER!!! This is False information that you all are saying on television. I WILL BE TAKING ACTION as I had put in my SSNnumber. Now you have it and I cannot see my credit score. I WILL be contacting authorites and Lawyer. As now you have my information and you are NOT SUPPLYING  me with my report!!! You will be hearing from me!!!!!!!!

1 Contribution
74 People Helped

LIVE HUMAN

Helpful to 74 out of 113 people

why is there no phone number anywhere on website or internet for customer service? can someone provide a contact phone number for any live human that represents credit karma? they do not answer emails or questions. thank you

Credit Karma Team
Top Contributor
2949 Contributions
4401 People Helped
Helpful to 47 out of 99 people

Credit Karma responds to all emails. Be sure to email <support@creditkarma.com>, and you will get a reply. 

Reply by
punagirl121212

2 Contributions
15 People Helped
Helpful to 14 out of 19 people

My experience concurs exactly. They do not answer the email tickets opened to "support."

Reply by
princessbell28

4 Contributions
6 People Helped
Helpful to 2 out of 2 people

Not True!! I have been waitint to get a response and still nothing. It's been more than a month!! 

-very frustrated Belle 

1 Contribution
34 People Helped

Credit karma privacy steps

Helpful to 34 out of 41 people

not being aloud to move past step number 3. and i dont feel right sending personal documents by mail just to verify my account. it makes no sense and its a little fishy. 

2 Contributions
17 People Helped
Helpful to 8 out of 9 people

Same Boat!

1 Contribution
24 People Helped

they take forever to respond by email

Helpful to 24 out of 28 people

I sent a envelope with my info 4 weeks ago and they still have not received it. i dont like this one bit and when i log onto my account i still see the message that i can see my score . Why dont they have a phone number???

1 Contribution
8 People Helped

Customer service is terrible

Helpful to 8 out of 10 people

I once recommended this site, but no more.  Happy to see my scores going and remaining over 800, but now site asks me to update my email (when it's correct), but gives me no option other than to update.  Now I can't get onto site and apparently impossible to contact a live agent.  Really terrible customer service.

Reply by
seniorsrule

1 Contribution
3 People Helped
Helpful to 3 out of 5 people

how to get a telephone number

1 Contribution
19 People Helped

Why do you not respond?

Helpful to 19 out of 24 people

I paid off every single one of my accounts over six weeks ago.  You still are reporting over $3,000.00 in debt.  You are providing false information.  Why are you a) not correcting this after I notified you, and b). not responding.  I find with more and more people that you do not respond to their concerns.  Do you subscribe to the BBB?

Reply by
goodmancarol

2 Contributions
18 People Helped
Helpful to 8 out of 12 people

I have paid off Tower loan April, it still showing a balance of $105 and 1st Financial is less than what it is showing, what can be done?

Top Contributor

Reply by
YasCKux

12 Contributions
3 People Helped
Helpful to 2 out of 3 people

 Credit Karma does not create Credit Reports, they simply make them available to you. The credit bureaus create the reports. (TransUnion, Equifax and Experian). Keep in mind that lenders only report balances and payment status to these bureaus once a month, so it will take time for your payment to be reflected on your report. Credit Karma does provide a nifty feature to dispute errors with TransUnion. It's very user friendly and much easier than trying to do it with TransUnion directly!

4 Contributions
6 People Helped

Belle Leija

Helpful to 3 out of 4 people

all you can do is email them to "support@creditkarma" but good luck because I've yet to hear back and that was more than a month ago.  

1 Contribution
19 People Helped

Why haven't my credit report updated yet

Helpful to 19 out of 30 people

My credit score from all three bureaus have updated but creidt krama haven't. You say you get the information from Transunion, but it's already updated and my score on this website is the same. 

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