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Posted in Credit Karma
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Question By
joeavi59

0 Contributions
0 People Helped
How can I talk to a customer service rep.?

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2 Contributions
402 People Helped

you need real people to talk to

Helpful to 401 out of 489 people

Had I known that your site did not have a phone number in order to talk to a real live person, I never would have used your service. You all should really think about upgrading you customer support service system. At the very least a 24 Hour "Live Chat" session would be helpful for instant responses about account questions and ect........This is just very bad business.

Reply by
lildebbie55

3 Contributions
114 People Helped
Helpful to 114 out of 219 people

There is no phone number you have to use email to support@creditkarma.com

Reply by
josh108815

1 Contribution
28 People Helped
Helpful to 28 out of 124 people

this service is 100 percent free to you, it goes above and beyond while asking nothing in return...not to mention extremely user friendly

Reply by
Mayzheng

1 Contribution
69 People Helped
Helpful to 69 out of 105 people

I should check on that first before I sign up account. A website has no contact number, I would never give them my personal information. I shod be aware that earlier

Top Contributor

Reply by
PrimeRisk

82 Contributions
361 People Helped
Helpful to 1 out of 3 people

What is a reasonable level of customer service for free?  I subscribed to services from MyFICO for over 10 years and over that time I had a few problems that I called customer service on, and I endured long waits, rude CSRs, and they could never ever answer any question about the scores or other anomalies. 

I feel that I get better responses Credit Karma, and it's free!  If I need to go through e-mail and wait, that's an ok deal by me.

Hmmm... Maybe CK should offer a pay-per-incident customer service line like some internet services do.

Reply by
punagirl121212

2 Contributions
19 People Helped
Helpful to 1 out of 4 people

I am also very frustrated by having no way to communicate with CK. Some folks say, "But it's free!" Yes, it's free to us, but this is not a non.profit company. They rake in many millions from from the hard-directing, interactive CC company ads. And, they do have a pretty good product...one that engenders some level of trust over time. It is still very bad business practice to have no live customer service, and I agree that a live chat session design would be cost effective for them. I know a high percentage of questions are stupid, just like any other cust. service arena. Yes, I must refer my questions about score drops directly to TU. But I have a question about what may be a software problem...the credit score simulator, and I have opened three "tickets" over two weeks and 0 response. 

Reply by
Typikon

1 Contribution
4 People Helped
Helpful to 4 out of 6 people

Same here. Very frustrating

Reply by
princessbell28

4 Contributions
15 People Helped
Helpful to 1 out of 1 people

I agree!!!!!! This is so frustrating!!!! since there is no live person I send an email to the support center.  I recieved a message that they were working on it and that I would hear back in a few days.  That was on January 4th.  Still nothing!! All I want to know is why aren't there account numbers provided in my credit report.  I need those numbers in order to dispute. I asked them if they could please provide me with the account numbers. I have never heard back....I sent another email on Jan 27th letting "support@creditkarma" know that I still hadn't heard back from them and again, I recieved another message statingt hat they were going to respond in a few days.  Still nothing.  I sent another email on Feb 1st.  still nothing! I could scream!!!

If anyone besides credit Karma can help me, please help!

Reply by
Nhila

1 Contribution
0 People Helped

AGREE WHOLE HEARTEDLY!!!!!!!!!!!!!!!!!!!!!!!! 

Reply by
Ladybernieamie

2 Contributions
20 People Helped
Helpful to 1 out of 1 people

I got an email saying a new address was added but I have not added one my self. A phone be very nice.

Top Contributor

Reply by
Dina814

10 Contributions
1 Person Helped

Enter to not use their e-file tax function either they will do something on the back and that you won't be able to access your account and when you ultimately do your taxes would have been reduced by hundreds of dollars less than what they had originally LED you to believe Reply

Reply by
leithgow

2 Contributions
5 People Helped

I have found many errors with theprogram.  Is anyone else haing problems?

Reply by
cwyczynski

1 Contribution
0 People Helped

I agree. The tax site has no place to enter in my state tax paid. Have went through it multiple times. Need some help here. Nothing is fee if it doesn't work right and just adds to your frustration and aggravation. Good riddance!

Reply by
Rugford5

1 Contribution
0 People Helped

I agree...Who comes up with these scores???  I am current on all my accounts, pay always early or on time, yet my score, according to Credit Karms, continues to drop!  WHY?????????????????????????????????????????????????????

Reply by
jodie1207

1 Contribution
0 People Helped

Agree can't get in and can't get live help. Cancelling account

1 Contribution
123 People Helped

A live person

Helpful to 123 out of 146 people

I WANT TO SPEAK TO A LIVE PERSON!!!!!!!!!!!

Reply by
Ladybernieamie

2 Contributions
20 People Helped
Helpful to 19 out of 28 people

So do I. I think someone is hacking my account because I got an email saying a new address was added. I would like to know what it is because I did not add one that I know of.

1 Contribution
105 People Helped

This Is wrong

Helpful to 105 out of 132 people

I have tried to put in my information from my SSN, It keeps saying Wrong information. I KNOW MY SSN NUMBER!!! This is False information that you all are saying on television. I WILL BE TAKING ACTION as I had put in my SSNnumber. Now you have it and I cannot see my credit score. I WILL be contacting authorites and Lawyer. As now you have my information and you are NOT SUPPLYING  me with my report!!! You will be hearing from me!!!!!!!!

Reply by
djtempo7

2 Contributions
4 People Helped
Helpful to 4 out of 13 people

So... how did contacting that lawyer do for ya?

1 Contribution
94 People Helped

LIVE HUMAN

Helpful to 94 out of 143 people

why is there no phone number anywhere on website or internet for customer service? can someone provide a contact phone number for any live human that represents credit karma? they do not answer emails or questions. thank you

Credit Karma Team
Top Contributor
2949 Contributions
5340 People Helped
Helpful to 64 out of 141 people

Credit Karma responds to all emails. Be sure to email <support@creditkarma.com>, and you will get a reply. 

Reply by
punagirl121212

2 Contributions
19 People Helped
Helpful to 18 out of 27 people

My experience concurs exactly. They do not answer the email tickets opened to "support."

Reply by
princessbell28

4 Contributions
15 People Helped
Helpful to 10 out of 13 people

Not True!! I have been waitint to get a response and still nothing. It's been more than a month!! 

-very frustrated Belle 

1 Contribution
46 People Helped

Credit karma privacy steps

Helpful to 46 out of 54 people

not being aloud to move past step number 3. and i dont feel right sending personal documents by mail just to verify my account. it makes no sense and its a little fishy. 

2 Contributions
18 People Helped
Helpful to 9 out of 10 people

Same Boat!

Reply by
DaveCore

1 Contribution
1 Person Helped
Helpful to 1 out of 1 people

So it's saying the same thing to you ? 

Reply by
paris2017

1 Contribution
1 Person Helped
Helpful to 1 out of 1 people

HAVE YOU MAILED YOUR PERSONAL DOCUMENTS? I LEGALLY CHANGED MY NAME AND THEY ARE ASKING FOR SAME... MY DRIVING LICENSE WILL NEVVER BE MAILED OR SHOWN TO ANYONE.. I DO HAVE A CURRENT PASSPORT AND SS CARD, BUT I AM RELUCTENT TO MAIL...

1 Contribution
27 People Helped

they take forever to respond by email

Helpful to 27 out of 32 people

I sent a envelope with my info 4 weeks ago and they still have not received it. i dont like this one bit and when i log onto my account i still see the message that i can see my score . Why dont they have a phone number???

1 Contribution
14 People Helped

Customer service is terrible

Helpful to 14 out of 19 people

I once recommended this site, but no more.  Happy to see my scores going and remaining over 800, but now site asks me to update my email (when it's correct), but gives me no option other than to update.  Now I can't get onto site and apparently impossible to contact a live agent.  Really terrible customer service.

Reply by
seniorsrule

1 Contribution
10 People Helped
Helpful to 10 out of 14 people

how to get a telephone number

Reply by
caligrrrl

1 Contribution
0 People Helped
Helpful to 0 out of 1 people

You can set up a new e-mail with Gmail, Hotmail, Yahoo, Etc. Then enter that email so you can log into your account. Then select "my account" and then select "update personal info" from there you can change your email address back to the right email.

1 Contribution
22 People Helped

Why do you not respond?

Helpful to 22 out of 27 people

I paid off every single one of my accounts over six weeks ago.  You still are reporting over $3,000.00 in debt.  You are providing false information.  Why are you a) not correcting this after I notified you, and b). not responding.  I find with more and more people that you do not respond to their concerns.  Do you subscribe to the BBB?

Reply by
goodmancarol

2 Contributions
21 People Helped
Helpful to 11 out of 15 people

I have paid off Tower loan April, it still showing a balance of $105 and 1st Financial is less than what it is showing, what can be done?

Top Contributor

Reply by
YasCKux

13 Contributions
6 People Helped
Helpful to 4 out of 6 people

 Credit Karma does not create Credit Reports, they simply make them available to you. The credit bureaus create the reports. (TransUnion, Equifax and Experian). Keep in mind that lenders only report balances and payment status to these bureaus once a month, so it will take time for your payment to be reflected on your report. Credit Karma does provide a nifty feature to dispute errors with TransUnion. It's very user friendly and much easier than trying to do it with TransUnion directly!

4 Contributions
15 People Helped

Belle Leija

Helpful to 4 out of 5 people

all you can do is email them to "support@creditkarma" but good luck because I've yet to hear back and that was more than a month ago.  

1 Contribution
22 People Helped

Why haven't my credit report updated yet

Helpful to 22 out of 34 people

My credit score from all three bureaus have updated but creidt krama haven't. You say you get the information from Transunion, but it's already updated and my score on this website is the same. 

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