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Question By
TxBarber357

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Can someone explain
why my credit went from 684 to 570 after paying off or settling $3000 in debt...I paid 1700 to Jcpenny who was about to sue me...then turned around and paid another $1500 on 5 various Medical bills from unexpected ER visits... now some have been taken away but the others just say closed settled for less than amount...i purposely asked over the phone before payment was made if they would have it removed from my credit and the answer was yes, we will note the account has been paid and it should take about 30 days i even got conf#'s but its still listed under collections and negative remarks but it says account closed.

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You did not get in writing that they would accept a pay for delete. As you said their responce on the phone (and this is typical)  "Yes, we will note the account HAS BEEN PAID, and it should be on your report in about 30 days."  Sometimes they will use wording just like that, notice they stated clearly they would only note it as paid, but not delete. And typically when you are not paying full amount and there is some write off, then the delete is not an option, unless you have it in writing.

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