sunflowers67

1 Contributions 35 People Helped

Member Since: November 2016

Most Helpful Contribution

Blue Cash Preferred® Card from American Express

Sep 15, 2019
Call India!
Helpful to 35 out of 50 people

I applied and was approved for this card but I canceled it before i even received it.  I was told I would receive it in 3 to 5 business days.  When I didn't, I called AmEx.  I was then told it was 7 to 11 business days.  When I still hadn't received it (2 1/2 weeks after approval), I called back and was told they didn't have my mailbox number and had sent my card without including it in the address.  They offered to send it UPS guaranteed in 2 days but it bothered me that every call I made to customer service was to India.  Customer service wasn't bad, but I feel like a company that really cares about customer service isn't going to outsource it to India to save a buck.  Especially with a $95 annual fee.  Plus, given the initial mixup, I didn't want to spend the life of the card correcting errors on the cash back I was supposed to be receiving.  

Activity (1 Total Contributions)

Blue Cash Preferred® Card from American Express

Sep 15, 2019
Call India!
Helpful to 35 out of 50 people

I applied and was approved for this card but I canceled it before i even received it.  I was told I would receive it in 3 to 5 business days.  When I didn't, I called AmEx.  I was then told it was 7 to 11 business days.  When I still hadn't received it (2 1/2 weeks after approval), I called back and was told they didn't have my mailbox number and had sent my card without including it in the address.  They offered to send it UPS guaranteed in 2 days but it bothered me that every call I made to customer service was to India.  Customer service wasn't bad, but I feel like a company that really cares about customer service isn't going to outsource it to India to save a buck.  Especially with a $95 annual fee.  Plus, given the initial mixup, I didn't want to spend the life of the card correcting errors on the cash back I was supposed to be receiving.