notforyoutoknow

2 Contributions 105 People Helped

Member Since: July 2016

Most Helpful Contribution

Capital One® SavorOne® Cash Rewards Credit Card

May 22, 2019
Hope you never have to deal with support
Helpful to 96 out of 104 people

I have a 800 credit score and was approved for 10k.  The online system locked my information out upon receiving the card because of a 12 year old closed account with capital one.  30 minutes on customer service validating my information and 3 "of the best techs" couldn't seem to figure out how to create a new account or link to the previous profile. "welcome to the capital one family" I closed the card and will gladly take the credit hit as I continue to build great credit with a bank that has their stuff put together properly. 

Activity (2 Total Contributions)

Capital One® SavorOne® Cash Rewards Credit Card

May 22, 2019
Hope you never have to deal with support
Helpful to 96 out of 104 people

I have a 800 credit score and was approved for 10k.  The online system locked my information out upon receiving the card because of a 12 year old closed account with capital one.  30 minutes on customer service validating my information and 3 "of the best techs" couldn't seem to figure out how to create a new account or link to the previous profile. "welcome to the capital one family" I closed the card and will gladly take the credit hit as I continue to build great credit with a bank that has their stuff put together properly. 

Capital One® SavorOne® Cash Rewards Credit Card

Jun 11, 2019
Helpful to 9 out of 11 people

Sorry RalphHaber, but this review I'm sure is legit, the person mentioned in response to my review that they were elderly, hard of hearing and didn't have the tech available to activate it himself. Rather he called support with a problem and they failed to support. Has nothing to do with education - customer support is there to deal with anomalies to their system and for their customer. When the reps are unable to provide anything but a scripted response that is no more sophisticated than a robo call they ought to be called out on it. Take your asinine comments and keep them to your self.

Have a good day.