kaykay54

3 Contributions 0 People Helped

Member Since: February 2013

Activity (3 Total Contributions)

why am I being asked for my registered email address for access to one of my credit cards?

May 04, 2014

I am the original poster of this question. Just to clarify, this is a DressBarn credit card from Comenity Bank. I waited over a month for Comenity to respond to my email.  Their response told me to call their customer service phone number, which I did.  They have no idea what a secure access code is and told me in no uncertain terms that they do not provide any kind of assistance with "third party services" -  not CK, not Quicken, nothing! Regrettably, many stores are now using these folks to issue their credit cards - I have three cards with them myself - and it is apparently impossible to update any of them from within CK, even though I have online access to all three.

If anyone has been able to successfully update a Comenity credit card - Dressbarn, Eddie Bauer, and Bonton (Carson's in Chicago) - in CK, I'd appreciate knowing how you did it!  Thanks all.

why am I being asked for my registered email address for access to one of my credit cards?

Feb 16, 2014

Am trying this today, will post back if I hear anything.  Thanks!

why am I being asked for my registered email address for access to one of my credit cards?

Feb 16, 2014

I never received anything from my credi card company, I have contacted them through their website as suggested by meteque below and am awaiting a response.  This seems to be an issue with Comenity Bank only as both of the credit cards come from them.