j4m23

1 Contributions 4 People Helped

Member Since: June 2014

Most Helpful Contribution

JetBlue Card

Oct 01, 2018
Horrendous Customer Service
Helpful to 4 out of 6 people

I've had this card over a year and use it pretty much exclusively for all of my purchases. I do not carry a balance and pay off the card in full each month. I was granted a generous credit line upon approval and received a substantial increase within a year. The rewards program is great and I've managed to redeem several free flights using TrueBlue points since opening the account. However, I've recently had to contact customer service a few times and have never been so aggravated in my life. First, it seems that there is only one individual who works in their customer service department. While she seems nice, she speaks very limited English and is unable to assist with any issues that aren't extremely basic. Additionally, it is difficult to understand her and the connection always seems to be bad on top of it. The one time I asked to speak with a representative who spoke better English, I was transferred to a person who made it very clear that she did not care to help whatsoever. Luckily, I was able to get that issue resolved with the merchant. I recently called about about another issue and again, got that same representative. She seemed to be able to help me this time, but when I asked her to email me a summary of the claim, her response was "We don't use email here."  That seems very odd that a company doesn't use email, but ok, whatever. She left me a voicemail the following day and when I called back the phone number, she told me that she was unable to help me at that time and I'd have to call back later. Are you kidding me?! You can answer the phone but can't offer assistance? The last few weeks have been extremely trying and I'm ready to stop using this card entirely. A big part of why I pay with a credit card as opposed to cash is so that if I have an issue with a merchant, I have some recourse. Unfortunately, their customer service department (which seems to consist of two people) is too incompetent to help. I pray that I don't end up with any fraudulent activity on my card, because then I'll really be screwed. Do yourself a favor and avoid this card entirely.  

Activity (1 Total Contributions)

JetBlue Card

Oct 01, 2018
Horrendous Customer Service
Helpful to 4 out of 6 people

I've had this card over a year and use it pretty much exclusively for all of my purchases. I do not carry a balance and pay off the card in full each month. I was granted a generous credit line upon approval and received a substantial increase within a year. The rewards program is great and I've managed to redeem several free flights using TrueBlue points since opening the account. However, I've recently had to contact customer service a few times and have never been so aggravated in my life. First, it seems that there is only one individual who works in their customer service department. While she seems nice, she speaks very limited English and is unable to assist with any issues that aren't extremely basic. Additionally, it is difficult to understand her and the connection always seems to be bad on top of it. The one time I asked to speak with a representative who spoke better English, I was transferred to a person who made it very clear that she did not care to help whatsoever. Luckily, I was able to get that issue resolved with the merchant. I recently called about about another issue and again, got that same representative. She seemed to be able to help me this time, but when I asked her to email me a summary of the claim, her response was "We don't use email here."  That seems very odd that a company doesn't use email, but ok, whatever. She left me a voicemail the following day and when I called back the phone number, she told me that she was unable to help me at that time and I'd have to call back later. Are you kidding me?! You can answer the phone but can't offer assistance? The last few weeks have been extremely trying and I'm ready to stop using this card entirely. A big part of why I pay with a credit card as opposed to cash is so that if I have an issue with a merchant, I have some recourse. Unfortunately, their customer service department (which seems to consist of two people) is too incompetent to help. I pray that I don't end up with any fraudulent activity on my card, because then I'll really be screwed. Do yourself a favor and avoid this card entirely.