goldfish2018

1 Contributions 7 People Helped

Member Since: October 2015

Most Helpful Contribution

Quicken Loans Reviews

Dec 13, 2018
A struggle till the very end
Helpful to 7 out of 7 people

Liars. Scammers. Lazy and not customer-oriented at all.

We submitted all the paperwork and QL seemed to be very cooperative and competitive (rate-wise). Once we started signing papers however, we realized that our numbers were changing and not in our favor. We were told that the numbers discussed on the phone/over email were not guaranteed, authorized or locked in. Every time they would send us new "fixed" paperwork, the dates would still be wrong, lines of information were missing and they expected us to sign on their promise to "fix it" again. When we finally told them we were uncomfortable signing any more incorrect docs, we were sent up the line to supervisors and retention.

They screwed it up even worse and when we told them to cancel everything and close our app, suddenly we were getting our promised rate, the docs were fixed and we were closing. The night before our closing date, the numbers changed again and the closing person had to explain why - i just about walked out of the room. We decided to finish it and not surprisingly our troubles were still not over.

We waited the required 3 days for closing to disbursement and the day i'm expecting a wire transfer, we get an email - not a call; nothing personal; no rush - that our payment will be delayed because I didn't sign one page. WE SIGNED EVERYTHING MULTIPLE TIMES THROUGHOUT THIS PROCESS and they "forgot" to tag one signature line and the closer didn't see it either. WOW - why am i not surprised?! So, I signed the paper, emailed it back and asked to be called. They called my husband at work instead. Then when i found out, I gave them a call to answer my questions. The lady was short, disrespectful and overall a terrible example of handling customer concerns or complaints. She offered no help, no explanation and no time frame. 

Don't waste your time, your money and stress yourself out with these people. Save yourself the grief and if it means paying a couple extra bucks in interest, i'm sure ANY other company would do better than this. I am sad to be leaving our original mortgage company and i have regretted this experience for over a month.

Activity (1 Total Contributions)

Quicken Loans Reviews

Dec 13, 2018
A struggle till the very end
Helpful to 7 out of 7 people

Liars. Scammers. Lazy and not customer-oriented at all.

We submitted all the paperwork and QL seemed to be very cooperative and competitive (rate-wise). Once we started signing papers however, we realized that our numbers were changing and not in our favor. We were told that the numbers discussed on the phone/over email were not guaranteed, authorized or locked in. Every time they would send us new "fixed" paperwork, the dates would still be wrong, lines of information were missing and they expected us to sign on their promise to "fix it" again. When we finally told them we were uncomfortable signing any more incorrect docs, we were sent up the line to supervisors and retention.

They screwed it up even worse and when we told them to cancel everything and close our app, suddenly we were getting our promised rate, the docs were fixed and we were closing. The night before our closing date, the numbers changed again and the closing person had to explain why - i just about walked out of the room. We decided to finish it and not surprisingly our troubles were still not over.

We waited the required 3 days for closing to disbursement and the day i'm expecting a wire transfer, we get an email - not a call; nothing personal; no rush - that our payment will be delayed because I didn't sign one page. WE SIGNED EVERYTHING MULTIPLE TIMES THROUGHOUT THIS PROCESS and they "forgot" to tag one signature line and the closer didn't see it either. WOW - why am i not surprised?! So, I signed the paper, emailed it back and asked to be called. They called my husband at work instead. Then when i found out, I gave them a call to answer my questions. The lady was short, disrespectful and overall a terrible example of handling customer concerns or complaints. She offered no help, no explanation and no time frame. 

Don't waste your time, your money and stress yourself out with these people. Save yourself the grief and if it means paying a couple extra bucks in interest, i'm sure ANY other company would do better than this. I am sad to be leaving our original mortgage company and i have regretted this experience for over a month.