carlimccoy

1 Contributions 425 People Helped

Member Since: August 2016

Most Helpful Contribution

Capital One® VentureOne® Rewards Credit Card

Jan 08, 2019
Misleading rewards!!
Helpful to 425 out of 460 people

Misleading Rewards!! I was baited into opening a venture one card with it's 20,000 mile reward if $1,000 is spent within 90 days. I already had a quicksilver card that I found sufficient, but I planned to travel frequently in 2019 so I decided to pay off the quicksilver and open the venture one for the extra miles. I spent $3,000 in the first two months and didn't ever see the extra miles come into the account. I called, was on hold for over 25 minutes to hear that someone would call me in 5 business days. No one called me after two weeks. I called again, a woman named veronica said she had my notes and will call me back within 24 hours. I received a call a few hours later from a 1-800 number that dropped. No call back. I called the customer service number a third time and went through all the prompts to be on hold again for 15 minutes to be told I didn't qualify because I registered with a pre-approval email and not a specific promotion. Why advertise and then not give the deal to your loyal customers? Long story short, I'm paying off the card and not returning to capital one.

Activity (1 Total Contributions)

Capital One® VentureOne® Rewards Credit Card

Jan 08, 2019
Misleading rewards!!
Helpful to 425 out of 460 people

Misleading Rewards!! I was baited into opening a venture one card with it's 20,000 mile reward if $1,000 is spent within 90 days. I already had a quicksilver card that I found sufficient, but I planned to travel frequently in 2019 so I decided to pay off the quicksilver and open the venture one for the extra miles. I spent $3,000 in the first two months and didn't ever see the extra miles come into the account. I called, was on hold for over 25 minutes to hear that someone would call me in 5 business days. No one called me after two weeks. I called again, a woman named veronica said she had my notes and will call me back within 24 hours. I received a call a few hours later from a 1-800 number that dropped. No call back. I called the customer service number a third time and went through all the prompts to be on hold again for 15 minutes to be told I didn't qualify because I registered with a pre-approval email and not a specific promotion. Why advertise and then not give the deal to your loyal customers? Long story short, I'm paying off the card and not returning to capital one.