badfire2u

2 Contributions 62 People Helped

Member Since: January 2018

Most Helpful Contribution

Chase Freedom Unlimited®

Jun 04, 2019
customer service is a joke
Helpful to 62 out of 77 people

got to talk to over 15 customer service Representatives over a wrong SSN on an application I sent in for the freedom card. not a single one of them told me the same story all of them acted as if nothing was written down from the last representative. I was informed I was approved for the card till 11 days later when I find out that they never sent it and I was still listed with the wrong SSN. still was told I could fix the old application without harm to my credit score so I did because of anger at this point. I do it all again call back 15 WEEKDAYS later to find out they lost my SNN in the fax, fantastic. they tell me they have another way to fix it and ask for the real SNN I give it to them they then proceed to do a hard inquiry without my knowledge.  I think I got to talk to every single department they have at chase and the end all they did was lower my score more for a refill of a new application because of my SSN. apparently, all you need to do to file a hard inquiry under someone's name is to use the power of Facebook and then add a random SSN and its legal to chase, wonderful. even got to go to credit reporting errors were the women so nicely told me she has no idea if they are legally required to tell you when they're running a hard inquiry and "because the other info is right other than the SSN it's not an error" WUT! (an error is not an error)  that can be removed from my score. I now get to live in fear till I close the account that if anything goes wrong, I will not be able to fix it since this is such a small thing and nothing inside the company walls can be done to fix it. incompetence is all I got and when I did get help it was misleading and miss informed help because hope is just a dream you hold onto in a time of chaos.

Activity (2 Total Contributions)

Chase Freedom Unlimited®

Jun 04, 2019
customer service is a joke
Helpful to 62 out of 77 people

got to talk to over 15 customer service Representatives over a wrong SSN on an application I sent in for the freedom card. not a single one of them told me the same story all of them acted as if nothing was written down from the last representative. I was informed I was approved for the card till 11 days later when I find out that they never sent it and I was still listed with the wrong SSN. still was told I could fix the old application without harm to my credit score so I did because of anger at this point. I do it all again call back 15 WEEKDAYS later to find out they lost my SNN in the fax, fantastic. they tell me they have another way to fix it and ask for the real SNN I give it to them they then proceed to do a hard inquiry without my knowledge.  I think I got to talk to every single department they have at chase and the end all they did was lower my score more for a refill of a new application because of my SSN. apparently, all you need to do to file a hard inquiry under someone's name is to use the power of Facebook and then add a random SSN and its legal to chase, wonderful. even got to go to credit reporting errors were the women so nicely told me she has no idea if they are legally required to tell you when they're running a hard inquiry and "because the other info is right other than the SSN it's not an error" WUT! (an error is not an error)  that can be removed from my score. I now get to live in fear till I close the account that if anything goes wrong, I will not be able to fix it since this is such a small thing and nothing inside the company walls can be done to fix it. incompetence is all I got and when I did get help it was misleading and miss informed help because hope is just a dream you hold onto in a time of chaos.

Chase Freedom Unlimited®

Jun 04, 2019
Helpful to 0 out of 2 people

happened to me to wish I had seen this review before getting a chase card