TashaHop

1 Contributions 42 People Helped

Member Since: January 2016

Most Helpful Contribution

Southwest Rapid Rewards® Premier Credit Card

Dec 14, 2018
Horrible!
Helpful to 42 out of 63 people

Account was opened for 3+ years with no late payments until my first 30 day late due to me having a baby and wasn’t aware the payment was not sent. I called customer service asking them why my account was closed after ONE missed payment. The representative did not give me a real answer but said that if I can make the past due balance they will reopen my account since it hasn’t been closed for more than 30 days. THAT WAS A LIE! The representative con me into making a payment thinking that I would be able to reopen my account but instead they ended up saying there is nothing they could do as it was the bank who closed it. Customer service is horrible. At least congratulate me on having a new baby instead of focusing on getting money.

Activity (1 Total Contributions)

Southwest Rapid Rewards® Premier Credit Card

Dec 14, 2018
Horrible!
Helpful to 42 out of 63 people

Account was opened for 3+ years with no late payments until my first 30 day late due to me having a baby and wasn’t aware the payment was not sent. I called customer service asking them why my account was closed after ONE missed payment. The representative did not give me a real answer but said that if I can make the past due balance they will reopen my account since it hasn’t been closed for more than 30 days. THAT WAS A LIE! The representative con me into making a payment thinking that I would be able to reopen my account but instead they ended up saying there is nothing they could do as it was the bank who closed it. Customer service is horrible. At least congratulate me on having a new baby instead of focusing on getting money.