Marine123Delta

1 Contributions 1 People Helped

Member Since: September 2014

Most Helpful Contribution

Navy Federal Credit Union® Credit Card

Aug 10, 2018
Lost all our money
Helpful to 1 out of 1 people

I have been a loyal member of NFCU since I first enlisted in the Marine 10 years ago, and I honestly felt that being a member at NFCU is a special privilege for those who served. However, I recently lost $4,500 to an online fraud that have really devastated my family. 

This is result of someone gaining access to my NFCU account and transfer $4,500 from my checking to an external account claimed to be under my name. Despite NFCU knowing the external account does not belong to me, NFCU is holding me accountable, and is only willing to request the return of fund from Bank of America. The account does not belong to me and the fund transferred to that external account is long gone.

What is even more frustrating is the fact I informed NFCU of the fraudulent transfer less than 24 hours after it occurred, and they waited a week to request the  return of fund when the money is long gone. They also is not willing to tell me which devices I have is compromised, simply says your device you did. The agent I spoke to says it is most likely me because it is not likely my device is hack?! And its not their responsibility to care where the money went except I(my device) made the transfer?! I also can not get the information on which one of my devices made the transaction, and have to have the police file a Subpoena?! 

I honestly felt I had the best bank in the world until when I needed my bank to step up and help. It is a shame this is one of the few banks available to military members when it wont protect its own customers. 

Activity (1 Total Contributions)

Navy Federal Credit Union® Credit Card

Aug 10, 2018
Lost all our money
Helpful to 1 out of 1 people

I have been a loyal member of NFCU since I first enlisted in the Marine 10 years ago, and I honestly felt that being a member at NFCU is a special privilege for those who served. However, I recently lost $4,500 to an online fraud that have really devastated my family. 

This is result of someone gaining access to my NFCU account and transfer $4,500 from my checking to an external account claimed to be under my name. Despite NFCU knowing the external account does not belong to me, NFCU is holding me accountable, and is only willing to request the return of fund from Bank of America. The account does not belong to me and the fund transferred to that external account is long gone.

What is even more frustrating is the fact I informed NFCU of the fraudulent transfer less than 24 hours after it occurred, and they waited a week to request the  return of fund when the money is long gone. They also is not willing to tell me which devices I have is compromised, simply says your device you did. The agent I spoke to says it is most likely me because it is not likely my device is hack?! And its not their responsibility to care where the money went except I(my device) made the transfer?! I also can not get the information on which one of my devices made the transaction, and have to have the police file a Subpoena?! 

I honestly felt I had the best bank in the world until when I needed my bank to step up and help. It is a shame this is one of the few banks available to military members when it wont protect its own customers.