DanielleCha

1 Contributions 3 People Helped

Member Since: October 2015

Most Helpful Contribution

Credit One Bank

Aug 03, 2019
Horrible and terrible customer service
Helpful to 3 out of 3 people

They lie and lie. I didnt even have the card for a month and there was fraud. They told me that they would remove the fraud before reporting to the credit bureau. They did not. It was reported to the cresit bureau and my credit score dropped. I called to let credit one know and they said they would dispute it for me. They called me back 3 days later and said dont worry your credit score has not changed. Im looking at my credit score as theyre telling me this and ite clearly changed because of a high balance on my credit one card. They lie and lie. Now i have to report a dispute to all 3 credit bureaus. Im so frustrated and upset with credit one. Beware of this company.

Activity (1 Total Contributions)

Credit One Bank

Aug 03, 2019
Horrible and terrible customer service
Helpful to 3 out of 3 people

They lie and lie. I didnt even have the card for a month and there was fraud. They told me that they would remove the fraud before reporting to the credit bureau. They did not. It was reported to the cresit bureau and my credit score dropped. I called to let credit one know and they said they would dispute it for me. They called me back 3 days later and said dont worry your credit score has not changed. Im looking at my credit score as theyre telling me this and ite clearly changed because of a high balance on my credit one card. They lie and lie. Now i have to report a dispute to all 3 credit bureaus. Im so frustrated and upset with credit one. Beware of this company.