Beautifuldisaster0927

1 Contributions 2 People Helped

Member Since: June 2017

Most Helpful Contribution

Target® Credit Card

Mar 12, 2019
Terrible customer service!!!!
Helpful to 2 out of 2 people

When I received my credit card in the mail there was a sticker on the actual card that had my name followed by “make a purchase by a certain date and receive a $25 statement credit”. This was back in September 2018. It is now March 2019 & I have yet to receive this statement credit. I have called a couple times about this issue.. the first time I was told they had no idea what I was talking about, maybe I should wait for the statement, it may be on there. The second time the gentlemen said they were a little backed up, give it another month or so & I should see it on my statement. The third time I called, the gentlemen had absolutely no idea what I was talking about. I offered to send in proof because I still have the label that was on my card. The guy asked me to hold on while he looked at my account, 5 mins later a woman picks up and says she’s the supervisor. I was confused because I had no idea I was being transferred but I explained my situation AGAIN. She puts me on hold to look into it, then gets back on the phone with me and tells me I didn’t qualify and all of those who got this promotion have already received their credits. So again, I offer to send in proof, she tells me there is no way for that and asks to put me on hold again to get ahold of another department to see what they could do. Comes back on the phone and tells me they’re closed so she will contact them that following Monday and she, herself will handle the situation and will reach out to me when they fix the issue.. here I am almost 2 months later STILL waiting! Once I get this resolved (I’m very persistent & patient) I will be closing this account. Do not offer promotions if you’re not going to follow through with them & maybe update your employees so they know what they’re talking should an issue arise! 

Activity (1 Total Contributions)

Target® Credit Card

Mar 12, 2019
Terrible customer service!!!!
Helpful to 2 out of 2 people

When I received my credit card in the mail there was a sticker on the actual card that had my name followed by “make a purchase by a certain date and receive a $25 statement credit”. This was back in September 2018. It is now March 2019 & I have yet to receive this statement credit. I have called a couple times about this issue.. the first time I was told they had no idea what I was talking about, maybe I should wait for the statement, it may be on there. The second time the gentlemen said they were a little backed up, give it another month or so & I should see it on my statement. The third time I called, the gentlemen had absolutely no idea what I was talking about. I offered to send in proof because I still have the label that was on my card. The guy asked me to hold on while he looked at my account, 5 mins later a woman picks up and says she’s the supervisor. I was confused because I had no idea I was being transferred but I explained my situation AGAIN. She puts me on hold to look into it, then gets back on the phone with me and tells me I didn’t qualify and all of those who got this promotion have already received their credits. So again, I offer to send in proof, she tells me there is no way for that and asks to put me on hold again to get ahold of another department to see what they could do. Comes back on the phone and tells me they’re closed so she will contact them that following Monday and she, herself will handle the situation and will reach out to me when they fix the issue.. here I am almost 2 months later STILL waiting! Once I get this resolved (I’m very persistent & patient) I will be closing this account. Do not offer promotions if you’re not going to follow through with them & maybe update your employees so they know what they’re talking should an issue arise!