General questions about Credit Karma or Credit Scores?

You can find answers to some general questions about Credit Karma, Credit Karma's Privacy and Security policies, and Credit Scores in Credit Karma's Frequently Asked Questions section.

Looking for some personalized advice?

Please visit Credit Karma's Credit Advice section to join in on discussions about credit and credit scores.

Contact Credit Karma

Didn't find an answer on the Credit Karma site or experiencing problems with your account? Please use the form below to get in touch with the Credit Karma support team and someone will get back to you as soon as possible.

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Still Having Problems?

If you're still having problems, just send us your full first and last name and the entire mailing address (house number, street, city, state, and zip code) on your Credit Karma account.

Please fill out the form below to submit your request.

We’re sorry to hear that you’re considering leaving the Credit Karma community. Please remember that Credit Karma is an entirely free service, but we respect your wishes should you choose to cancel your membership.

Once you cancel your membership, you will be unable to create a new Credit Karma account for six months.

Log in to your account to automatically get started with the cancellation process.

Can't log in? Contact member support.

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If today was the first time you tried to link your financial accounts and you received an error, please try again in 24 hours. Many of these errors are temporary server issues that are resolved with time.

If you've tried multiple times on different days and are still encountering problems, please submit a request to our support team and we'd be happy to help you out!

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What Credit Bureau Do You Use?

All of the credit report information we provide comes straight from TransUnion, one of the three major credit bureaus.

What do I do if my credit report information is wrong on Credit Karma?

If you think there's something wrong with your credit report information, contact Transunion directly to dispute errors.

For more information you can also read this article for helpful tips on how to dispute an error on your credit report.

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The site won't accept the personal information I'm inputting and I can't move to the next step.

The information you're using to register doesn't match the information TransUnion is giving us. Try registering with any past names or addresses you've had.

If that doesn't work, please check your full credit report at to see what information TransUnion has on record for you, then changing your information and trying to register again.

I was asked a series of multiple choice questions, but didn't get my score.

One or more of your answers to the personal credit information questions was incorrect. In order to gain access to your free credit score on Credit Karma, please follow the instructions on the page Credit Karma redirected you to after the questions were answered incorrectly. These steps are necessary to ensure our commitment to member security.

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