Credit Advice

Have a question? Have advice to share? The combined knowledge and experience of everyone in the Credit Karma community can help you. Enter your question or help others below to get started!

Question

Question

Share this question with others:

Profile Image
My issuer just closed my card and my score dropped! It wasn't my fault!
Good question? Vote for this

I have been paying my bills on time. Recently, Chase closed my secured credit card stating they did away with the program. The action brought my score down 30 points. Why is it counted against me when I did not close the account?

Asked by iwantcookies 2 years ago Flag this question Flag this Question

Best Response

Best Response

What’s been voted most helpful!

+1

This is a typical problem especially in this economic environment as more banks close inactive or sub-prime accounts. To answer your question, the credit report and the credit scoring algorithm cannot distinguish who closed the account. It merely shows an account was closed and changes your score accordingly. While this is not fair, it is the realities of the system.

Here are some tips to help that may help you in the future:

1. Find a replacement credit card. As you have now noticed, credit cards are a great way to build your credit score especially if you are always on time and pay the balance in full. The HSBC Classic MasterCard is our favorite secure credit card based on its costs, features, and member feedback.

2. Diversify your credit. When your credit starts to improve, have more than one credit card. The average consumer has 8-9 credit cards. We think 8-9 is too many but 2-3 credit cards from different banks is a great way to lessen the impact of changes at any one issuer.

3. Use your cards. Remember that banks view customers who don’t use their cards as a cost center at best and a liability at worse. Use your card once every few months for gas or at the grocery store as a way to keep the cards active while not overspending.

Reply

justineriv 1 year ago

Response

3 responses

This is very odd. The credit reports definitely do distinguish between "Closed by User" and closed by lender.

You must mean that, when an account is closed by the lender, they do not distinguish whether the lender closed the account because of the borrower's activity vs. because the lender's program has been discontinued.

No?

Reply

Dklod 2 years ago

More the case that credit scores don't take them into account.

CK Moderator

I just learn that citibank will close my credit card account, should I close it first before they do?I dont have a balance

Reply

jeanotblaise 1 year ago

It won't make a difference on your credit score.

CK Moderator

+1

This is a typical problem especially in this economic environment as more banks close inactive or sub-prime accounts. To answer your question, the credit report and the credit scoring algorithm cannot distinguish who closed the account. It merely shows an account was closed and changes your score accordingly. While this is not fair, it is the realities of the system.

Here are some tips to help that may help you in the future:

1. Find a replacement credit card. As you have now noticed, credit cards are a great way to build your credit score especially if you are always on time and pay the balance in full. The HSBC Classic MasterCard is our favorite secure credit card based on its costs, features, and member feedback.

2. Diversify your credit. When your credit starts to improve, have more than one credit card. The average consumer has 8-9 credit cards. We think 8-9 is too many but 2-3 credit cards from different banks is a great way to lessen the impact of changes at any one issuer.

3. Use your cards. Remember that banks view customers who don’t use their cards as a cost center at best and a liability at worse. Use your card once every few months for gas or at the grocery store as a way to keep the cards active while not overspending.

Reply

justineriv 1 year ago

  • Prev
  • 1
  • Next

Reply To This Question


Submit Your Response
Receive Response Email Alerts

We'll alert you when a response or reply is posted to this question.

The Credit Advice pages of the Site may contain messages submitted by users over whom Credit Karma has no control. Credit Karma cannot guarantee the accuracy, integrity or quality of any such messages. Some users may post messages that are misleading, untrue or offensive. You must bear all risk associated with your use of the Credit Advice pages and should not rely on messages in making (or refraining from making) any specific financial or other decisions.

Let the community lend a hand!


100 Characters Remaining

Credit Card Offers Just For You

These are the most popular credit card offers from Credit Karma members with credit similar to yours.

Orchard Bank Visa Cards

Orchard Bank Visa Cards
Apply Now
  • Acceptance at millions of locations including website purchases and reservations
  • Your account information is updated and at your fingertips 24/7 so you can manage it your way
  • Email and text messages to remind you of your upcoming payment due date with online enrollment

Orchard Bank Classic MasterCards

Orchard Bank Classic MasterCards
Apply Now
  • Acceptance at millions of locations worldwide, including website purchases and reservations
  • Your account information is updated and at your fingertips 24/7 so you can manage it your way
  • Email and text messages to remind you of your upcoming payment due date with online enrollment

Capital One® Secured Mastercard®

Capital One® Secured Mastercard®
Apply Now
  • Get the credit you need with no processing fees or application fees
  • Automatic reporting to the 3 major credit bureaus
  • Track credit with access to your credit score and other tools
See More Credit Cards...
Welcome to Credit Karma! Like our service? Share the karma and recommend us on Facebook.